Customer Testimonials
Prompt service and great customer service
The care given to handle your problem is outstanding. THANK YOU>
Automatic delivery
The interactions I have had with everyone on your team were very helpful and kind. I also appreciate the prompt scheduling to top up our propane tank.
The website is easy to use
Everything just works, I never have to think or worry about my propane. Office staff knowledgable, friendly and always readily available.
Hi Scott! Jeff delivered my oil and left my receipt! đ
You service on time with friendly attitude.. but would love lower oil prices!
Very punctual deliveries. Always keeps a good eye on the tank levels and fills when needed. No hassle, no worries!
Dependable
Great service!!
Auto fill for Propane delivery!
Very friendly, prompt service, automatic delivery
Good service and response to any issue
You are prompt on your deliveries
Reasonable price for propane and excellent service. We have transponders on the tanks and have never had an issue with getting too low.
Delivery is made when my supply has been deleted by about 50%. This is perfect. Please First name removedât change anything.
Just as a side note: during my last delivery your driver discovered a small bird trapped in some net âfencingâ around my hostas. He took a minute to free the bird. That is the type of employee everyone should have. kudos to this man!
Timely and great customer service.
I have been a customer for about 20 years and have always been happy with the fuel provided and the service.
Great to work with. Lining up deliveries and work to be done.
Propane delivery driver was great. This was first delivery. He was informative and great representative of your company
Just like the consistent and reliable service
Good service and friendly service and office staff.
Responsible respectable service. Never and issue.
Ran out of propane. Came through for us delivered and made sure all systemâs were running. Very friendly driver.
Everyone has been great to work with. Very friendly and responsive every time I have ever reached out over the past 8 years.
The delivery guy was really nice. Everyone who works on your team is professional and kind. Don't mind ever calling.
Recently ordered oil by phone. Was delivered in 48 hours.
Prompt service !
I had a problem with an untimely delivery which caused a large delivery of propane. The amount of fuel, and the price, led to a large invoice. As a long time customer (since Fogg Fuels), I was quite disappointed. I gave a low grade on the survey. I figured that was the end of it, as just about every company puts out a survey, but the customer never receives any feedback regardless of whether it was positive or negative.
Not so here. The market manager Scott reached out via email to correct the delivery schedule. Krista, the customer loyalty liason called me and offered a credit on the pricing. This is superior customer service.
I worked in customer service for over 30 years, part of it as a customer service manager. This is how it is done. If there is a problem and you make no attempt to fix it, customers remember it, tell others, and likely leave to seek a competitor. When a company gives attention to a problem, and seeks to satisfy the customer, the customer no longer remembers the problem but does remember the way the problem was rectified, and tells others about the great service.
Thank you for taking care of this matter. Many companies preach customer service but rarely perform it. I am impressed about how you do it correctly and care about your customers.
Thank you.