Customer Testimonials
Easy process of getting it installed. The technician was super friendly and made sure all aspects are working before he left.
Extremely efficient and easy process. Customer service excellent and installers friendly and professional. Well done
Quick and simple install. Great communication
You did precisely what you said you would. You solved my unique problem that the other potential installers ignored. The work done was of a very high standard.
The Jet Charge home charger is simple and reliable, it has a small footprint and does the job with no issues.
I use my tap card to access/turn off and on as the app is clunky and doesn't seem to reliably work.
Installation was done perfectly and clean, and it’s easy to use product, thanks
Great product and service. Professional, timely and clear communication
Good range of wall chargers to choose from. Good advice from your staff. The installation was fast and professional.
Your services are very communicative and friendly. Archie and Lucy in the preparation phases and Jake and Lucy with the installation.
I accept the delay was volume due to the world oil energy crisis.
We have experience with the ChargeMate and when they are operating they work well, however we have had several internal power supply failures which were replaced under warranty. The warranty process is tedious and takes an inordinate amount of time, which is frustrating. When the devices have been repaired under warranty however, the users are quite happy with them.
We also have experience with JET Charge Connect. This system works well and the only problems we have had is when the user's account has not been set up properly. It seems that the set up process is a bit error prone. Most of the accounts have been set up no problem, but we have had a few that have taken days to resolve.
We also have installed the Autel A22 charge points and so far we have not had any problems with them.
Overall we are satisfied with JET Charge but there are areas for improvement if anyone is listening and has the authority and resources to take action.
The electrician was very informed and worked with us to setup it up according to our needs.
The communication through the office to arrange the install was a bit clunky.
Rapid, on-time and well executed. Thanks Sean!
The electrician arrived on time and was so professional. He installed the charger in the best possible position, left absolutely no mess behind and he called me later that day to make sure everything was going well with it.
The charger itself works really well and the whole process of organising, booking and paying for it was very smooth.
Awesome service,
They kept me informed all the way through,
Technician was on time and just got on with it without any distraction,
Very good all-round service,
Online client interaction portal provided by JET charge was an excellent way for client to interact and participate via installation photos and text. JET charge could provide an informed quotation based on knowledge of client installation and thus proving for more realistic quotations.
Telephone contact was very easy, staff very friendly, technical staff very knowledgeable and accounts very easy and friendly to deal with. Installation Electrician very friendly and communicated very well. Overall process seamless.
Delivery was fast and the price was good
Good Customer service & correspondence
EV charger installation was very cleanly done. This is the second time I have used JET Charge to install a Tesla Charger.
Great service from Tyler yesterday for the install, Polite, got the job done and excellent in the tidy up afterwards. Thank you
Any problem that might occur was fixed quickly.
All technicians we polite and professional,
Fit for purpose.
Seamless operation from booking to installation. Installers were professional, friendly and courteous,
Very accomodating with booking times, technician turned up on time was friendly and got things done quickly and neatly. Highly recommend. My install was a Geely EX5. Price was very reasonable compared to other competitors who tried to charge me an extra $500 for a very straightforward install.
Solomon was one of the best tradesmen I have met.
Very professional and explained it all in layman's terms
Thank you
Clear about booking date
Neat box
very professional electrician
Jake and Braith did a fantastic job on the instal, quick efficient and clean.
Good helpful service
The service was hassle free and perfect. I really enjoyed the online portal to upload photos and get an exact quote
Prompt, efficient and courteous
The total process from Online quote and the help that I received from Ash about which charger fits my needs best was really good. Ash in particular was very helpful and patient in answering all the questions. The charger that I’m using seems to be what I actually need for my car. Overall I am very satisfied with the service and in fact I’ve recommended one of my nephew to use Jet Charge as he has also bought a new EV and needs a charger.