Customer Testimonials

Great buying experience.

Sales person was very helpful. Patient and friendly.

I was shopping last minute for a surprise graduation gift for my 11-year-old son. The staff was very helpful over the phone. I was able to complete the whole transaction and my husband was able to pick up the bike. The payment system for pain over the phone was secure and quick, which was very nice. They offered the assembly which I thought the fee was extremely reasonable and made my life way easier. Everything was smooth and wonderful. Highly recommend.

Quick and easy service!

Very friendly guys and very prompt repair.

Both the repair and sale of new bike were excellent experiences. Everything was explained with good advice from the team.

Everything about western cycle is absolutely top shelf !!!

I had looked for an e-bike for a very long time and had done a lot of research. Jamie and Tucker answered all of my questions and found the best bike for me. Their expertise and patience did not go unoticed.

Very please with the young man on staff at the shop. I am blanking on his name. He was so personable on the phone. I needed a new tire tube and he said he usually did on site but because he was the only one on staff it would be a day or so. The shop was so busy when I arrived and he was the only one working- again composed and friendly to all. I was expecting a week or wait time so was pleasantly surprised with being ready 1-2 days. Price was fair and I didn’t feel taken advantage of re: having to do more work on an old bike we are just scooting around the rail trail on. Kudos to this staff member- he has great customer service skills and is so kind.

Was treated fairly and the job was done right.

Best service, reasonable prices and a great place to buy a bike. The crew is great. Thank you Western Cycle for my new ride it’s perfect as usual. First name removed

From the time I walked in the door, was treated with experienced, friendly and knowledgeable people. They serviced my bike and now rides like it’s brand new! Would highly recommend them for any of your biking needs.

Products were of good quality. We were there looking for a Vehicle bike rack. Jamie Fisher took the time to explain a variety of options, which we ended up taking one home.
When we got it home because of the time Jamie spent with us the rack was installed in no time and a bike mounted securely.

Very knowledgeable staff

Friendly and knowledgeable staff.
Convenient location

Friendly and prompt service

Jaimie, the salesman was very helpful - working with us to get the right bicycle for my brother who is an individual with special needs. He was patient and kind - spending time with us so that my brother would leave with a safe bicycle that he was happy with. Very pleased with Jaimie and the store.

Got waited on instantly. Sales person answered all our questions and was very helpful and patient. Got to take the Velotric on a ride around to test it out

Always a pleasure going into Western Cycle. The team is extremely knowledgeable and provides service with a smile. You can tell right from the very 1st moment you walk thru the door that you will receive the very best customer service as well as excellent product. Many options to choose from. Love the team there! Will remain a customer forever!

We learned so much about electric bikes and Tucker helped so much with our purchase.
We are pleased to have had expert advice and fitted properly. We highly recommend the store to our friends. We love our bikes and are enjoying the quality and good deal we received.
Thank you!

Easy communication

Super friendly and helpful staff.

A sales associate was very helpful with giving insight and personal experience with a product to help me get what I needed.

Nice people. Nice service

My husband and I walked into the Seabrook NH store and were overwhelmed by the different types of e-bikes and then we were pleasantly greeted by Tucker who answered all of our questions with patience and explained all of the differences which narrowed our choice of which bikes we would like to purchase. We also needed to purchase a bike rack too which Jamie helped us choose after asking us a bunch of questions. I can honestly say every time we went into the store we were always greeted with a smile and a genuine hello unlike some stores where the sales people just walk past you without even acknowledging you. Needless to say we felt so comfortable with them that we decided to purchase from them because we knew if we went back or have a future problem we know they would go out of their way to help us. You won’t regret making a purchase at this store!

Probably one of the best experience I had at a bike shop. Tucker was very knowledgeable and helpful. The crew was very friendly and welcoming. Despite being busy they were very accommodating to every customer.

I was happy that time was taken to help me find just the right bike for me. The excellent customer service made a difference in my decision to purchase the bike I bought.

You guys always make your customers a priority!

Staff explained everything well
Thank you

Always very friendly and willing to explain to the uninformed lay person. Had much better experiences with them than with other local bike repair shops.