Customer Testimonials
I enjoy the great customer service and the staff. This year my deliveries have all come on time, and the drivers have been great.
I was very appreciative after running out of propane that I was able to get immediate service. I have been a customer since 2002.
Delivery team is very responsive and professional.
Never a problem with delivery.
It hasn't been a full month yet since I began using your services, so my review is very limited, however, communications with the sales rep and customer service has been excellent. The online self-management account user interface is extremely easy to navigate and use. I look forward to the potential of a positive relationship with your company.
We never run out of propane.
Called in after hours and someone was very attentive to my running out of gas. Took all my information and said they would contact us the next day for delivery. Which they did. Thank you
So far, the employees at Superior Plus Propane have been courteous on the phone (customer service) and in person for the installation of the tanks and the filling of the tanks. The special price I received as a new customer is the best rate I found and with the least amount of extra charges--having called 3 other propane suppliers--and I hope Superior will continue to value me as a customer for years to come and not take my business for granted.
They are an efficient company, I like to work with them.
Very good pricing, prompt response to information requested and excellent installation and follow-up. Highly satisfied.
Good prices, good service and courteous and helpful drivers.
I like that I can check how much propane is in tanks on my phone.
Not haven’t ng to worry about timely delivery
I have been very dissatisfied with EVERY customer service call I’ve placed for the last year. Regina Sargent was above and beyond the best and went out of her way to acknowledge the service failures and remedy as much as she could. I will still a customer so long as I can continue to have her as my point of contact. Regina was amazing, thoughtful and beyond courteous. Every other agent has been dismissive, without compassion and could care less about my issues. Thank you Regina
Great service, punctuality, and very friendly!
They take his time and make sure everything is safe before anything
Great customer service, always on time with deliveries
Your agents are very helpful.
Thank you
They were very helpful in making sure I had propane within 48 hours. The driver was very friendly and helpful in explaining everything I need to know.
Did what they said fast and great pricing
My order was completed very quickly and placing an order was very easy
Auto deliveries have been timely . drivers curtious
The representatives are knowledgeable and professional.
They are very quick with their service once I’ve requested a delivery.
I made the change I think in August or September and I've been very pleased. First of all, your gas is cheaper in price and I haven't had any problems since I've changed. I would have no problem recommending your company to someone else. I have one question though -- why do you indicate a Hazmat Fee and a Fuel Recovery Free on your bill as separate items? Is the Hazmat Fee broken up among how many customers you have? And what is or does the Fuel Recovery Fee used for or do?
website is helpful. what is NOT helpful is having to pick up the phone and call to request a delivery as an automatic delivery customer. for example, i want to ensure an adequate supply of propane before a storm, yet our capacity is just above the point where it kicks off the auto delivery. simple enough to add a button with a comment section to make such a request.
I get service when I call or e-mail.
Reliable service, monitoring my tank and delivering propane when my tank starts to get low, and especially the ability to purchase the equivalent of futures contracts/fractional shares to lock in prices.
Very good on time !!!
Reliability