Customer Testimonials

The customer service was exceptional

Service provided by Matt was exceptional. Knowledge of bikes and products required for the bike we sought. Nothing was a problem. Follow up call a few weeks later was unexpected but shows great customer service.

Efficient and friendly :)

Friendly service

Great customer service

Friendly and very helpful

Thank you for being very accomodating.

Great customer focus

Staff was knowledgeable of the products and very helpful. I'd take my non trek bike there for any repairs

Recent service has been absolutely first class

A great LBS with great staff and service

Thanks James for a comprehensive MTB service.

Variety, availability

Friendly staff that are very willing to share their experiences and advice

Easy to deal with. Clear about what’s going to happen and what needs to be done

Fast friendly service at a great price

Trek Belmont Store is next level service.
Huge thank you to Jimmy and the guys there for helping out with the Trek Session.
Its Truly appreciated!

Customer service is always top quality. I do wish that you would stock a wider range of brands though. I had to go to another bike shop to get the item I wanted because it was not Bontrager branded.

Prompt and friendly service from the minute I walked into the Belmont store

Great to deal with, easy process and quick service turnaround

Jimmy provided a quick response to my request with the perfect outcome. 10/10 service!

Friendly and helpful service, quality of product high

Quality products and always top service.

All of it, from the staffs behavior, knowledge of the subject and products. The customer care and services are exceptional while the products themselves are excellent 👍🏼👍🏼👍🏼👍🏼👍🏼

I own a 2018 Emonda SL6, one of 4 Trek bikes in our family. Yes, it had an average wheel set which I replaced, but I have now completed 40,000km of trouble-free riding.

I love my local Trek dealer; great servicI own a 2018 Emonda SL6, one of 4 Trek bikes in our family. Yes, it had an average wheel set which I replaced, but I have now completed 40,000km of trouble-free riding.

My local Trek dealer prioves great service and has a good range of Bontrager accessories, apparel and shoes, all of which have served me well. The new bike will be a Trek once I can afford it.

Customer focus#1
Service was done properly and reasonably priced
Prior mot turn around on the work done

Big thank you to the team at Trek Belmont (Jimmy, Matt, & Andries) for going above and beyond with the quick turnaround on my rear tire repair. This is the second time they’ve fixed my tire within a day, getting me back on the bike the very next day.

The staff are always friendly, helpful, and incredibly knowledgeable. Highly recommend!

Fantastic customer service provided by Jimmy. Warranty issues sorted with no fuss. I would definently recomend TREK Belmont to others.

Very good customer service

Andy was fantastically helpful with test rides, communication and checking specs then sourcing a bike from a different store and securing it for us to collect. All this happening not too long before closing time.