Client Testimonials
Online appt, quick service, friendly tech, safe products
Very professional
Excellent service.
No chemicals or residue. Friendly service.
There was no smell the carpet was left clean and soft and the Technicianwas very professional and friendly
Did such a great job. Carpets look perfect
Great service and on time!!
Prompt arrival, professional attitude & thorough cleaning without using chemicals.
Scitt did a great job. I give him a 10 because he did a better job than everyone else that has cleaned out carpets befoe.
Carpet wasn’t hard or sticky after it was finished.
Our technician was honest, professional, friendly and down to earth. I loved that he didn't try to push extra services on us and was honest about what the outcomes of the cleaning could be.
The service, your technicians are always a 10...!!!
from the time I call to make an appointment to the tech completing the service the work the care are spot on tremendous. I wish I had taken a photo of the rug before, I was watching 4 fur-babies for two weeks, needless to say we had a few accidents, some muddy paws....and two weeks of shedding...oh my. I was all most embarrassed to even have the carpet cleaned. I though I would give it a try... Shauna S. is my hero. She walked through the procedure she was going to do, and in hardly no time she showed us the carpet. Goodness I was flabbergasted. The carpet was back to normal...Serious I was going to redo my carpet that's how bad it was, but she renewed it.. Yes I would call again and again, and I do recommend Zerorez. so if you need a remarkable tech,,,they're all terrific I have a fav. Shauna. Thank you
The carpet turned out beautiful. The employee was very knowledgeable.
Pete was great. Did a great job and answered all my questions
Scheduling was easy. Job was done well.
Great job.
Follow up customer service
the carpets look great!!! Pete was great! the furniture looks like new. we are very pleased.
Our service was performed promptly and neatly. The service person was competent and personable.
Service was good, our technician Eddie was very professional.
Employees were friendly, professional, and on time.
Everything went smoothly and as stated.
The technicians are fabulous! Shauna cleaned my carpets and worked on the specific stains I needed addressed. The carpet came out clean, soft and fresh!
This is the 2nd time I've used Zerorez and both technicians were friendly, professional and thorough. I will definitely use them again.
Very friendly staff and our carpets feel and smell great!
Great job. I asked for a last minute appointment and they delivered the day before a holiday. Carpets look great!
The person who came was very professional, friendly and extremely knowledgeable about the process used to clean the rugs. The next time I use Zerorez I would want to use her. I feel any one else would a step down. She was very very good.
As a side, I have an issue with requesting service through the web site. When I was trying to figure the amount of service I needed, the choice of square feet offered did not fit any that I needed to clean. I chose the 3 room option but had no idea the size of 3 rooms you would clean for that price. It was explained to me later the the minimum service charge was $129 and that the three room would clean over 600 square feet. I would like to see explanation stated on your web site that $139 would clean x square feet and an explanation how you would charge for additional square footage. This would help me figure out what the charges would be in advance so I can budget accordingly.
Your products did what no other carpet cleaner has done. The carpet in the master bath and bedroom are 19 years old with pet and other spots. Austin got most of them out and the carpet looks great.
We will be calling you again.
Thanks!
The tech Eddie was great!
Job well done, service men are always polite, and no one tries to sell me anything extra.
Wanted to give Eddie a 10. I was planning on getting Level 2 program and he suggested going level 1. We could see the "soap" residue from a enzyme I used on pet stains. Now I can still feel a residue, granted my fault. But I was prepared to pay the extra to "flood" the area and extract, now I wish I would have insisted. Now will have to reschedule, take time off work etc. We could have been easier to do it right the first time.
Pete, the technician, was very nice, courteous and professional.
It was done in a timely manner. Pete was on time, walked through what needed to be done and then got after it.
Pete let us know he had concerns in two areas that we wanted clean. We talked through it and he was most helpful.
We had a lot done - stairs, multiple rooms and furniture - all was done well and you could see the difference after Pete was done.
Good Job!