Customer Testimonials

I came in on a Tuesday night just before closing because I had recently fallen on my bike (getting used to my new clip ins!) and my seat and handle bars were twisted. As I’m just getting into the road bike/clip in game, I carry no tools or supplies with me and therefore I was stuck with a bike I couldn’t ride the 10 miles home nor had the tools to fix so I could ride home. So I found freewheel and bashfully walked in asking for help. The woman and the man working blew me away. Their first questions where how I was and if I was ok post-fall. They have recommendations on tools and supplies that I should have and other skills I should know as I continue to explore this new to me biking world. I honestly cannot recommend enough or verbalize well enough how thankful I am and how great these two were. I will 100% travel the 10 miles for all my future biking needs.

Knowledgeable staff, great product selection, and a comfortable environment are all important, and the Grand avenue store has all three. I recommend them without reservation!

Great service and knowledge about their products

Provided good customer service. Friendly staff.

I had ordered a pair of shoes online and I had to exchange them for a small size. Freewheel had the correct size and I had to exchange them at Freewheel. It was seamless and so easy!! Thank you for making the transaction easy.

Sales personnel were very friendly and helpful.

Great customer service

I bought a helmet. You had a good selection and recommendations.

Very friendly service. However looking for jerseys and not much selection for women.

Friendly and competent

Very responsive

Everyone is very friendly that I met in the store. Very knowledgeable too. Great experience!

Kay and Aaron were super helpful. They made my shopping experience terrific!

The staff is great.

Bike repairs are always well done and the team is honest about work that is needed

The service guy diagnosed the problem with the bike promptly when I brought it in with not even an appointment. I didn't expect the repair to be quite so extensive, but it was worth saving the bike and there was no other proper way to do it.

Thank you.

Your staff is so patient and helpful! Even for someone with little to no knowledge.

The sales associate helped me find a bike light set that fit my needs and had features I wanted. Thanks!

Very helpful staff in ordering my bike and good communication during the time it took to get the bike allocated, shipped and in store. Also appreciated the initial 15% discount offered for accessories when I picked it up.

Great service!

Excellent service!

Friendly service and great technicians. Able to trouble shoot.

Nice store, friendly service, nicely stocked.

The customer service is fantastic. Not one person tried to talk me in to buying something I didn’t want. They were also very kind in answering questions I’m sure they’ve been asked many, many times before.

Cool, knowledgeable staff.

Very clean and accessible store, not too crowded with stuff to buy, and the ability to have a paperless receipt emailed is great!

We were helped right away. And given service once our needs were determined.

Great customer service!

I brought my bike in with a slipping crank and chain repeatedly falling off. This issue completely prevented me from riding my bike. The team at Freewheel was awesome - they walked me through what their thoughts on the issue were and also sent over a detailed work order prior to starting any work.

The repair got turned around in about a week, which was must faster than I expected or have experienced in the past from other shops. I even got a call the day before the bike was done from a mechanic explaining what they had done and that just a couple additional pieces needed to be swapped out/ changed. I thought the communication overall from the team was really outstanding.

Since the crank and chain replacement, I have taken the bike out and put on about 30 miles since with no crank slips whatsoever.

This bike holds a lot of sentimental value for me, it was my dads bike and he gave it to me years ago - he has since passed away, so I want to keep this bike up and running as long as I can.

The care that the team took with it and the communication, for a fair price, really means a lot. I didn't feel just like another customer, it felt like they cared about my bike and it wasn't just a repair.

Will definitely be bringing my bike back for regular tune ups and other repairs. Thank you so much!

This purchase was my first encounter with you. I came in looking for a specific bike and you had it. The event was pleasant, and you had answers for my questions. I like the bike a lot after two days, and the accessories are what I wanted, too.