Customer Testimonials

great customer service!

Quality for the price. Good quick response to my need as I was looking.

Great service!

Patrick did a great job with a recent bike build for me. I brought in a frame and he picked the perfect parts to make it the bike I wanted. The time and attention given to the frame prep and build shows throughout the bike. I am very happy with how everything turned out. Time to ride!!!

The staff who assisted me was great and were able to perform services on the spot.

The woman who helped me was knowledgeable and responsive to my request.

I want to thank the mechanics at the Grand Ave shop. This past Saturday I rode from Golden Valley past the shop and was on my way up the High Bridge when the rear derailleur cable snapped in the brake hood leaving me in a 34x11 gear combo.I rode back to the shop in this steep gear and was there when the doors opened. One of the mechanics looked it over right away and then got another mechanic to take it downstairs to get the cable replaced. Within 40 minutes it was ready to go and I could continue on my route with my normal gears. I very much appreciate the quick repair to get me going again! It would have been a long ride home in a 34x11.

Thank you!

Name removed Fields

I did not feel rushed, they were very patient with my questions and were willing to let me try to do things so I would learn.

Ordered a bike at Freewheel on Grand Ave and due to shipping/supply issues it was delayed. Mikayla was excellent with communicating the delays in shipping and keeping me posted. She also offered to keep an eye out for similar bikes that came in incase I was willing to take another model or color. Can not say enough good things about the customer service and communication. Keep up the good work and you will have many repeat customers and referrals.

She even helped us out when we showed up at 6:59pm to pick up the bike(they close at 7pm).

Much appreciated Mikayla!

David was very helpful checking the data system when they did not have the size Trek Verve 2 that I was looking for. He was also very informative about bike helmets. First name removed

Quick service and assistance.

Everyone on the staff treated me courteously and the repairs were done well. I believe the price was fair and the work was done competently. Everyone on the staff looked me in the eye when they spoke to me. Believe it or not, at some retail businesses, that doesn’t happen. When I inquired about a membership the staff person helped me capitalize on it to receive an immediate discount. That alone made me want to do business with you again. I am a new customer and was referred by a friend and I will send other friends to you. I also plan to return soon myself to buy some needed accessories. Thank you

First rate , informed, friendly service! Good selection, very accommodating accessories and install. Aaron was amazingly helpful beyond words. Noah added a mirror right on the spot. Aaron ordered side bags and emailed me when they arrived- early. He adjusted them and explained everything about my new electric bike. He explained my annual “ check up” and even took pictures behind the store- emailed them to me to show family- great service and I’ll be a good advertiser. I’ll be back for all my bike needs!

Friendly staff

Great selection and great service. Reasonable repair prices.

Aaron was very helpful and answered all my questions about the Kuat Sherpa bike rack and other subjects too. Also, the box the product came in was undamaged. This was important to me as I had just come from another location where the box holding the product was damaged and I could not really tell if the product there was still in great shape coming from the factory.

Thanks again for all your help and great attitude.

Good selection, knowledgeable staff.

Great service. Wish you had bigger product selection.

Knowledgeable and helpful staff. Several locations to choose from. Great bikes.

The communication is always great with the staff, whether it’s picking up something in the store or getting updates on repairs for my bikes. I highly recommend the St Paul store!!

Friendly service, and many product options to work for my bike's needs.

Friendly, knowledgeable staff

Friendly, competent staff. Great job on the bike servicing (delivered exactly as promised...both timing and price).

Communicated well through the process.
Very pleased with the final service ‘product’.
Joe was an engaged listener and put the customer first. Thanks

I came into the shop on August 4th 2021 to purchase a helmet. Mikayla V. was very knowledgeable and gave me an excellent overview of all the options available to me. I was able to choose the correct helmet in an efficient, timely manner. I’ve been wearing the helmet and it has been extremely comfortable even on longer rides. It is also reassuring knowing that it is built with a concussion prevention design. Please pass on kudos to Mikayla and any employee perks that are available for her!

Staff are friendly and knowledgeable. Helped with what accessories I would need.

Layout is store. Close to my home. Discounts

I've liked Freewheel since there was one location and it was a collective.

Service

The friendly staff took the time to answer questions from a novice buyer of mountain bike tires.