Customer Testimonials

Great staff!

Your staff

Staff were very helpful and took time with me to get to know my need and listen to my situation, even though I didn't buy my bike there

I had a warranty claim with Trek and Patrick handled it efficiently and professionally. Most importantly, Trek responded positively within 24 hours. I suspect that was related, in part, to well documented submission on my behalf by Patrick. As the process continued from frame shipment to rebuild, Noah did a nice job of keeping in form of the bike's status.

Super friendly and fast! Very knowledgable.

Service was exceptional

Honest assessment of needs and keep commitments/promises.

I think you have terrific staff members that really work with the customer. And this last round I worked with Sebastian, who is terrific.

Knowledgeable and efficient staff

We love the service! Whether it is a retail purchase or work on our bikes, there is always someone with a smile and a personal touch to help us. We bought two new bikes this spring and were given good data on several before we made our selection. We've loved them (TREK FX3)!

I get friendly informative customer service and the repair work is what I want done, with no surprises.

You know your products. I like how you are focused on bicycles. You are fair and reasonable.

I was in town for the weekend visiting my brother. I went to 5 bike shops trying different bikes stopping at Freewheel on Grand twice. I had the best experience with Kay. She really listened to what I wanted and needed and help guide me to the perfect bike. Kay is a huge asset to Freewheel! She really understands the customer. Thanks for helping me pick out the perfect bike.

Freewheel always ensures a grand experience: it's been a minute since my steeds needed service -- but tires wear. I was worried they'd be hard to find in our size due to shortages etc. but there was no need for dread, the tires were in stock (!!) & the generous / talented human (sorry i neglected to write down your name) replaced the dangerously frayed one on in no time -- I whooped from joy as I was riding down the road -- we'd still be riding in fact but there's this review to write, and sleep etc.

Quickly found my part needed

Great customer service with no pushiness to buy more than needed. Love this store.

Freewheel is a really great LBS - low pressure, VERY NICE staff. I really appreciate that there's always been one person on staff that is into Mountain Biking. They recommend good products and I LOVE the freewheel monthly discount.

Knowledgeable staff. Like the free bike tune-up within the first year.

Sebastian was very helpful.

Everyone took time to answer all my questions and were very patient.

Great helpful service.

Service

I always feel like I get very personalized service at Freewheel. Why would I shop anywhere else??

Superior service!

Service team was able to help me quickly as I passed through town!

Great consultation and help in choosing a new bike for myself. The bike I chose was out of stock, so the salesperson had me ride two similar bikes in a large and extra-large size to give me sense of what I would need and want…. Picked up the bike 3 days later with the basket and water bottle installed. The ride home was a joy!

Product options were available. Staff who assisted me (Noah P & a woman who put the contraption on my bike shoes) were knowledgeable and patient as I didn't know the terminology of what I was looking for!

Friendly and knowledgeable staff. Excellent service!

Prompt, friendly, expert service. Thanks!

staff are very knowlegable and friendly