Customer Testimonials
When I call the people always answer my questions
I used online services to have my propane tanks filled, Loved the ease of ordering. Secondly a date was given for delivery, Third an email confirmation was sent to confirm my order, Lastly my delivery was made and billed was emailed> Fabulous!! Quick and Easy!!!
Our Delivery Man Keith is a very nice man and answers any questions I have. And the people in the office if there was a problem they always fixed it.
Everything seems to run smoothly
Service department have been very helpful through the process of me installing a whle house generator. Shout out to Evan and Rob!!!
representative was knowledgeable and easy to work with. the tech that came to the house was very friendly and professional
Professional customer oriented service.
I appreciate your billing department recognizing that I am an elderly widow and quoting me as good a price as possible, and giving the senior citizen discount as well. Also, that you have never let me run out.
I have been with company 13 + years n not one problem..if I need early delivery i see the truck with in 24 hrs...
I am able to schedule service within a few days
Prompt
Good pricing, friendly representative!!!
The installation was quick and efficient.
Reliable
We are new to Eastern Propane & are extremely pleased with the service to date. Rob, the representative who performed our site survey, was very knowledgeable, courteous & thorough. He explained every facet of the installation -- including placement & accessibility for the propane delivery -- & demonstrated in detail everything we would need to know/do in reading the gauge, venting the tank, etc. We were additionally pleased with the delivery. We were not
home when the truck arrived, but found everything had been done perfectly, neatly & the invoice left on our doorknob.
Thank you for a very good introductory experience. We are looking forward to a long & mutually beneficial experience going forward!
Both service visits were on time. The technicians were professional and completed the jobs.
Agents on phone regarding accounts are cordial and efficient regarding any issues I ask. Delivery request came in one day. Great service
Polite professional and knowledgeable
Friendly phone people. Quick delivery response.
Customer friendly service!
Megan. I explained my problem about being unable to check the meter on my tank and she immediately put in a work order to have this problem solved.
Always dependable
Chad was great....very knowledgeable and thorough.
When I called their number, someone picked up immediately and began troubleshooting my problem. She was able to send a service tech out the same day who explained the issue of our gas smell and was able to rule out a dangerous leak.
The Hawley PA service mgr, Evan Styer, answered all my questions related to Propane tank install and local codes. This was our first time ever using propane fuel and having it installed in a house that only ever had electric utilities. I really relied on Mr. Styer for information as the ongoing house renovation changes affected the tank and trench locations.
Mr. Styer walked me thru the entire process which took 12 weeks and 33 emails...that is customer service!!
Timeliness
Easy to deal with staff. I would love if you guys had a fireplace Technician on staff
They're are local, reasonably priced and customer friendly.
The customer service person was pleasant, patient and thorough as she described the process by which the 2022-23 budget payment amount was calculated. Very professional.
Your staff is very easy to work with and accommodating