Customer Testimonials
Very prompt emergency services. I was 100% out of propane, therefore, none of my appliances worked . They are very special.
Customer service representative was courteous, helpful and knowledgeable. She provided information that I was not aware that the company provided.
The Representative that came to my home for the inspection was knowledgeable and answered all of my questions and offered suggestions and quite helpful information regarding the service I should expect as well as information about the new monitoring system.
Good service.
Responsive to make calls and concerns.
Dependability.
Great Service!
Friendly staff
Let me tell you what I don't like. You stopped yearly service contracts without any notice to your customers. You only care about seeling your gas and nothing else even though I have been a customer for 17 years
Good service
Excellent Sevice
We especially appreciate the automatic delivery so that we never worry about running out of propane.
It’s easy, you deliver and I’m on the payment plan so I always know what my bill will be. However, I am very concerned about the cost come July, for next year. Really trying to conserve.
Please notify us if you are having difficulty with drivers out sick making regular deliveries a problem. The previous delivery was made when our tank was at 7%. We lowered our thermostats to 62 degrees to conserve. Communication is the answer. Byron Last name removed
Good customer service
You come through with what you promise and the job gets done
right!
Curtesy, efficiency and professionalism
The people in your Eastern propane office are very helpful.
Great service
Very professional service
automatic delivery
I am pleased with the service, but I wish we could get a better discount on the propane;we currently get 5 cents a gallon. Are seniors living on a fixed income
Delieveries are always on time.Always will to help with any line problems.
Excellent customer service. Understanding and compassion for financial difficulties during these trying times
Automatic deliveries of propane
I never have to request for my tank to be filled. The website is easy to follow.
Local office has hard working people in a difficult industry. The manager understands his business and what it takes to provide the best possible service in spite of changes that have been made that make it more difficult at times. The company has great technology in place to make it easy for customers to receive product and pay the bill. Safety is also highly regarded at the Hawley office and at the end of the day, that is all that truly matters in this line of work.
Best customer service
On time service
I appreciated the personal call from the branch manager to assure me of my delivery time concern. As my only source of heat and having a serious medical issue, running out of propane could cause life threatening issues.
Great customer service and prompt With delivery