Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8948 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 15, 2022 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Great people and product.

Report a concern   July 13, 2022 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Quick, professional and kind!

Report a concern   July 12, 2022 — Rated 10 out of 10 by Robert Christensen Zerorez Tri-Cities
What do you like about our products and services?

Service tech was very knowledgeable and was on time. They did a great job getting the smoke smell out of the carpet. He was very professional. I highly recommend them.

Report a concern   July 12, 2022 — Rated 10 out of 10 by Robert Christensen Zerorez Tri-Cities
What do you like about our products and services?

Service Tech was very professional and knowledgeable. He was on time and did a great Job!

Report a concern   July 11, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Good job

Report a concern   July 11, 2022 — Rated 10 out of 10 by Kem Drotzmann Zerorez Tri-Cities
What do you like about our products and services?

Technicians are always on time and super nice. They do a great job on tile and grout!

Report a concern   July 11, 2022 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

I like that you do not use harsh chemicals . Alex worrked very hard getting the blood out of my area rugs they looked brand new. She did a great job

Report a concern   July 10, 2022 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

How clean my carpets get

Report a concern   July 10, 2022 — Rated 10 out of 10 by Megan Reeve Zerorez Tri-Cities
What do you like about our products and services?

The customer service was superb! From the phone call to make an appointment to the cleaning service all parties involved were friendly and very helpful.

Report a concern   July 10, 2022 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

Courteous and quick. Thank you!

Report a concern   July 10, 2022 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

I loved how easy the services were to book and the technician was professional and explained everything he was doing throughout the cleaning. We had great results on the carpets cleaned as well.

Report a concern   July 10, 2022 — Rated 10 out of 10 by Stacy Heidegger Zerorez Tri-Cities
What do you like about our products and services?

Great staff

Report a concern   July 9, 2022 — Rated 10 out of 10 by Kaley McCauley Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule, punctual, professional.

Report a concern   July 9, 2022 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

I left a comment on your Facebook yesterday evening, but I can leave it here too! Got my living room/dining room carpets cleaned yesterday. So sorry now that I kept putting it off! They look fantastic! Thank You Cameron!

Report a concern   July 9, 2022 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

On time did a great job. Tech was very polite and helpful.

Report a concern   July 7, 2022 — Rated 10 out of 10 by Cliff Thorn Zerorez Tri-Cities
What do you like about our products and services?

Super fast and affordable! These people are pros! A+++

Report a concern   July 7, 2022 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Professionalism. Thorough.

Report a concern   July 7, 2022 — Rated 8 out of 10 by C.B. Zerorez Tri-Cities
What could we do to improve?

Spent a little more time on trouble spots

Report a concern   July 7, 2022 — Rated 10 out of 10 by Fritzi Edwards Zerorez Tri-Cities
What do you like about our products and services?

I like that there's no chemicals, and I like the employees.

Report a concern   July 7, 2022 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great and pet odors eliminated

Report a concern   July 7, 2022 — Rated 10 out of 10 by Andrew Callaway Zerorez Tri-Cities
What do you like about our products and services?

Very good job of dealing w/pet smells

Report a concern   July 7, 2022 — Rated 10 out of 10 by Hidalia Garcia Zerorez Tri-Cities
What do you like about our products and services?

Customer service was great and when i called you were able to come out the following business day. My carpets look amazing. Thanks

Report a concern   July 5, 2022 — Rated 10 out of 10 by Cecilia Larios Zerorez Tri-Cities
What do you like about our products and services?

My family was 100% satisfied with the carpet and duct cleaning!!! Excellent customer service by the professional who came to our house.

Report a concern   July 4, 2022 — Rated 10 out of 10 by Mike Lantau Zerorez Tri-Cities
What do you like about our products and services?

Didn't nice job even though the truck broke down they still didn't nice job

Report a concern   July 4, 2022 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service. Fast response time. Excellent stain removal. Nicest cleaning service I've ever used.

Report a concern   July 3, 2022 — Rated 9 out of 10 by Tina Meyer Zerorez Tri-Cities
What do you like about our products and services?

Tech was very efficient, knowledgeable, courteous, and professional. Carpet and couch is clean and fresh.

Report a concern   July 3, 2022 — Rated 10 out of 10 by Kristine Taggares Zerorez Tri-Cities
What do you like about our products and services?

Speedy service delivered by a highly professional staff member.

Report a concern   July 3, 2022 — Rated 10 out of 10 by P.D. Zerorez Tri-Cities
What do you like about our products and services?

Very prompt and professional. The technician reviewed all the areas of carpet and tile. He
then kept me apprised of everything that he was doing. He was so courteous and friendly.
Did a wonderful job with all the surfaces. The tile and carpet look amazing.

Report a concern   July 3, 2022 — Rated 8 out of 10 by R.L. Zerorez Tri-Cities
What could we do to improve?

Very flexible with scheduling and very prompt. Explained process upfront and didn't try to upsell what I didn't need. Only issue was there were a few areas that I feel could have been done better because found a penny in 1 area and some plastic in another so I don't think those areas were done

Report a concern   July 3, 2022 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, honest, end result did what it said it would. Our new puppy was stubborn to house training. I thought I would have to replace entire carpet and pad. Not so! When these guys finished no mornodor or stains.?highly recommend them


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