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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service 10/10
Communication 10/10
Professionalism. 10/10
Work Ethic 10/10
On time. 10/10
Excellent service 10/10
Polite/ Etiquette 10/10
Rachel, Carlos and all other people are is a very good , I had to reschedule many times and Rachael was too good to do it
thanks
I have used Zerorez for many years. I will never use anyone else. The technicians are friendly, professional and kind. They are quick and efficient.
They were knowledgeable in carpet cleaning and helped get the pet smell out of the new house we bought! I appreciated that they had technology that could spot biological matter to help get the best clean possible. Thank you!
Great job as always!
Your technician was very friendly yet professional. Your office kept me informed about when they would be here as well as calling to confirm appointment and kept me apprised.
I am extremely pleased and want to give Jordan and office a hi-five.
Thank you,
First name removed
The communication was good.
The technician was thorough and respectful.
We are happy with the result and the cleaning
made a great difference with the carpet and upholstery
in our motorhome.
This is the second time we have used Zero Rez
Great customer service.
cameron was great, not pushy but explained all the problem areas and charges. He was very thorough and di an excellent job!
Clean carpet, great service, friendly staff.
Our carpet stays cleaner longer. Professional staff.
Something was put on the carpet that was extremely slick and we had several people slip and fall, one of them having to be transported to the hospital. Even after being told this at 1030, no one showed up until 1800, letting the danger remain. We had to take actions to protect our customers. A person came and cleaned the carpet at 0000, but parts are still slick.
We apologize in the breakdown in communication when you called the office. Thank you for meeting with us so we can resolve your concerns.
Quick dry and thorough cleaning. My carpet is white and over 25 yrs old. Comes out great every time!
Service was amazing. He was very honest about our high traffic areas.
Great customer service, good job on grout cleaning, just missed a couple areas.
The company called ahead to make sure which areas needed clesaning and if there were problem areas. We've used Zerorez several times in the past with good results. We've had a different person come each time, and all have been good with only one exception....nothing to do with the cleaning process, just personality. We'd use the company again.
Tech was punctual. Explained what he was doing and what to expect.
Nick was very professional and worked quickly and efficiently. My reason for the 8 is I’ve never before had to vacuum my floors previously. At my age it is sometimes hard to do that…
Thank you so much! Our service tech was awesome. He did great. So thorough and knowledgeable. Much appreciated!
The problem areas still have stains and it took over 24 hours for the carpets to dry. There were places so wet 18 hours later that I had to change my kids clothes because they were on the carpet and it soaked through their pants.
It dries quickly!!
Zero Rex was a very professional service. Through all steps in the process, from the appointment to the end of the cleaning, they gave clear communications about what they were doing. They sent reminders about the appointment and made calls and sent texts when they expected to be 20 minutes late. Alex, their cleaning professional, did a very good job cleaning, and told me all of the steps she would be doing. I would hire this service again.
Great customer service, on time and friendly
Our service guy was very knowledgeable, friendly, and expedient in carrying out his job. Carpets look great!
Clean products and does a good job
Cameron was personable and professional. He explained the process to clean my carpets and worked hard and did a great job!
I was very pleased with the service, they were on time, explained things well and did a great job. They were fast as it did not take long to do the three rooms. The carpets looked great when they were done.
The technician was honest and efficient with his work, and he even took the time to clean up his own footprints and shared information on possible deals in future carpet cleaning jobs.
Great service, friendly, and quick. Thanks!
My carpet look great. Everybody was professional and kind.