Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 17, 2023 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

Gentle cleaning, I use you guys to clean up the residue the apartment cleaners leave. Makes a big difference.

Report a concern   September 17, 2023 — Rated 10 out of 10 by Teresa Musser Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, accommodating, knowledgeable and pays attention to customers concerns..
Excellent customer service

Report a concern   September 16, 2023 — Rated 3 out of 10 by D.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We cleaned a freshly painted room. After it dried, upon inspection, all of the freshly-painted baseboard was scuffed up.

Report a concern   September 16, 2023 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Professional, prompt, good communication, thorough.

Report a concern   September 16, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Good job!!

Report a concern   September 16, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Another well done job

Report a concern   September 15, 2023 — Rated 0 out of 10 by S.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Your advertisement said that my ductwork would be clean when yipou were done. It wasn’t. I sent pictures after the cleaning to the office and they asked the tech about it. He said that was the best that he could do, so no effort was made to do better. When I can afford it I will try again with a company who specializes in ductwork and who guarantees their work.

Report a concern   September 14, 2023 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Very great customer service!! The job was great!

Report a concern   September 14, 2023 — Rated 8 out of 10 by P.M. Zerorez Tri-Cities
What could we do to improve?

Before the job even started there was a lot of up selling...dryer vent and cleaning the carpets etc, all I wanted was the vents cleaned and the lady on the phone said they could do a small area on the carpet to see how it would turn out whether to get it cleaned or just replace the carpet (never did that). ...They were late because the former job ran late and their machine broke down here and had to wait for another service person to show up.

Report a concern   September 14, 2023 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

We appreciate to great floor tile cleaning and carpet cleaning job done by Edwin. Job well done

Report a concern   September 12, 2023 — Rated 10 out of 10 by C.F. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great technician was very good polite

Report a concern   September 11, 2023 — Rated 10 out of 10 by Derrick Williams Zerorez Tri-Cities
What do you like about our products and services?

Harrison was a fantastic tech, we was informative, kind, understanding and really worked well with us. He was on time, gave ample notice of coming in. Made sure to ask question and respect our privacy as much as possible. I will definitely be coming back and hopefully get Harrison every time!

Report a concern   September 10, 2023 — Rated 10 out of 10 by Brandon Davenport Zerorez Tri-Cities
What do you like about our products and services?

Great job!

Report a concern   September 10, 2023 — Rated 10 out of 10 by R.G.J. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and work as always!

Report a concern   September 10, 2023 — Rated 10 out of 10 by P.P. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very nice and thorough!

Report a concern   September 10, 2023 — Rated 9 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Every thing went fine. My carpet almost new.

Report a concern   September 10, 2023 — Rated 10 out of 10 by R.A. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look new again. Beautiful efficient job and great price

Report a concern   September 10, 2023 — Rated 10 out of 10 by Jane Payne Zerorez Tri-Cities
What do you like about our products and services?

Our Technician, Bryce was very pleasant to talk with and did an excellent job on our carpet. I have used Zerorez for years and after 12 years, my carpet still looks great thanks to keeping it clean by these experts.

Report a concern   September 8, 2023 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

My carpet looks beautiful and it’s not got harsh chemicals in it or left wet.

Report a concern   September 8, 2023 — Rated 10 out of 10 by F.W. Zerorez Tri-Cities
What do you like about our products and services?

Your products and service was exceptional. We will be using you in the future and also telling our friends and family about you.

Report a concern   September 8, 2023 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very courteous and did a good job.

Report a concern   September 7, 2023 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

Promptness and communication

Report a concern   September 7, 2023 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Thorough and informative

Report a concern   September 5, 2023 — Rated 10 out of 10 by Adrienne Jacobsen Zerorez Tri-Cities
What do you like about our products and services?

Ya did good. Thank you

Report a concern   September 3, 2023 — Rated 10 out of 10 by Scott Spencer Zerorez Tri-Cities
What do you like about our products and services?

Excellent results. Fast, friendly service.

Report a concern   September 2, 2023 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Re treated area that needed more attention

Report a concern   September 1, 2023 — Rated 10 out of 10 by Annie Coronado Zerorez Tri-Cities
What do you like about our products and services?

Carpets cleaned well! Tech was professional and courteous! Great price.

Report a concern   August 31, 2023 — Rated 10 out of 10 by P.B.A. Zerorez Tri-Cities
What do you like about our products and services?

The carpet comes cleaned without the use of a lot of chemicals. The staff is very pleasant and does an excellent job. Really concerned about getting the carpet as clean as possible.

Report a concern   August 30, 2023 — Rated 8 out of 10 by J.D. Zerorez Tri-Cities
What could we do to improve?

The carpet just stayed wet for 24 hours + after being told we could replace furniture on dry carpet within 8 or 10 hours. Not a huge problem but would have planned where we moved furniture to differently had we known. Your technition did a beautiful job-- The carpets look great!

Report a concern   August 29, 2023 — Rated 10 out of 10 by James Gibson Zerorez Tri-Cities
What do you like about our products and services?

Good product and very skilled employees


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