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based on 9080 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Came back two additional times after initial service to remove a particularly difficult stain.
Odorless and effective. Great staff.
Service was quick and professional. Thank you!
Armando was awesome! He did a great job on my carpet and rug. He explained everything that he was doing and got the stain out of my great room rug! Yay!
Great Job Armando!!
Gentleman that was here did an excellent job and kept me informed throughout the day. Definitely went above and beyond with the clean up prior to shampooing.
I’m so angry! Your technician told the tenant what he found and how bad it was. I wasn’t aware of it previously. When the tenant complained I sent Zerorez immediately. The tenchnician scared the tenant so bad he’s threatening lawsuit against me!
IF THE TECHNICIAN FINDS SOMETHING HE NEEDS TO DISCRETELY CONTACT ME!
I will always fix the problem. But I do it in a manner that doesn’t alarm or panic a tenant!
For an issue I had no idea existed..... he’s demanding replacement of his mattresses. Refunded rent. Refunded deposit. Hotel rooms for every member of his family!
Technicians should ONLY SPEAK TO THE OWNER!
No harsh chemicals.
Super clean service and very nice to work with. Great Service from the making the appointment, arriving on time and superior cleaning done by a very polite man.
Our service guy
No chemicals. And four rooms for 99$
Hello,
I’ve been sitting on my review for several days. I wasn’t happy at all with our experience.
Carpets look great, that isn’t the issue.
My issue comes in to play with the “technician “ that was sent out to our house.
You guys pride yourselves on being careful to consider the customer, shoe covers and corner protectors specially.
Well, our technician, wasn’t very disciplined about wearing the shoe covers. He entered our home through our garage door. Went up about 5-6 steps, to the main floor level, walked approximately 4-5 ft, then put on the covers. However, he had mud on his shoes and left a couple large stains on one of my runner rugs that starts at the top of the stairs. I found a few chunks of mud on my laminate flooring and on our living room rug (that probably fell off the side of his shoe covers)
The job entailed going up a whole flight of stairs to our bonus room. While bringing in the blue hoses he didn’t wear the shoe covers while going up our stairs.
At one point, the technician went out to the van and left his shoe covers on our floor. I attempted to get a photo of his covers, it was blurry unfortunately. So I was hoping for another chance.
After the technician came back in from the van, he picked up his shoe covers, noticed debris inside the covers, and promptly turned them inside out dumping all the debris while standing on our stairway heading down to the garage. He just dumped all that mud and dirt chunks on my linoleum covered stairs. I was totally shocked. I mentioned it to my husband, my husband did tell the technician about our concern.
The technician, took our criticism and responded as if he just brushed it off. 😡 claimed he appreciated our comments, but body language said otherwise.
We did point out the stains on our runner rug, where the technician implied it looked like an oil stain! An oil stain that was from fresh mud!🙄 Please! I’m very OCD about my house cleaning!!
(We did have the technician clean our runner rug, as it was directly his doing.)
We used your services previously and were very happy.
I have to say, I’m not so sure we’d be as willing to use them in the future after this experience.
Our technician was Matthew.
The tech came over to our home and was very friendly and efficient. I would definitely recommend Zerorez.
Great service but a few soapy spots were left dryed on my tile, other than that no complaints
I appreciate that my carpet isn't being saturated with cleaning products.
The price was reasonable but the real gem is the customer service, from the person setting up the appointments to the service tech who came out and did the work. Everyone was super friendly, knowledgeable and pleasant to work with.
Prompt, professional and affordable service. Have been very satisfied every time I use them.
The technicians are very thorough, knowledgeable, prompt & extremely pleasant.
Very good products. Excellent service!!
It was great. On time and quick.
If possible, it would be easier on my heating bills if the hoses and cords from the truck were run thru the pet door so my back door didn't have to stay open for the hours of the cleaning process.
You came back !
You did a thorough job. I’ll have you back soon
They did an outstanding job cleaning our carpets. Everyone we dealt with was very friendly and helpful. Thank you.
Friendly and professional employees, and beautiful carpet!
Service was good like the fact that there is not a lot of harsh chemicals was a little shocked that there was still some wet spots 24 hours later however now it's all dry and I'm happy
My carpets were installed 9 years ago and this is the first time I had them cleaned. (They really weren't very dirty, but felt kind of "flat" when I walked on them barefooted.) I have rentals and noticed that when the carpets were cleaned the dirt would stick in the remaining residue so I didn't want that to happen here at my home. That is why it took me 9 years to finally agree to have them cleaned. I will be watching to see if the dirt is attracted now, but believe that the zerorez may prevent that from happening. The jury is still out because it has been only one day since they were cleaned. But I immediately noticed how nice and new and "perky" they felt on my bare feet! They look like new again too and I am very pleased.
I have already told my daughter in law about the job and am sure that I will be telling many more people about you too.
Thank you for a nice job. The two gentlemen were very professional and efficient as well.
I loved how quick I was able to make an appointment and how great the carpets looked afterwards
I get my carpets cleaned about once a year, and the last three times have been with ZeroRez. Bottom line, when the cleaning is done my carpet looks great! I like their products, I like their cleaning system, and all the employees I’ve been in contact with have been great.
Keep up the good work. I’m glad you’re here in the Tri-Cities now!
We were happy with the carpets. The tile however, only looked clean in the test spot unfortunately.
Excellent job. Friendly and courteous technicians.