Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2017 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

everything

Report a concern   December 16, 2017 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Great job, fast and friendly service!

Report a concern   December 16, 2017 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Very prompt & professional!

Report a concern   December 16, 2017 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

Great!

Report a concern   December 15, 2017 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Very polite customer service, and technicians They did an awesome job.

Report a concern   December 15, 2017 — Rated 10 out of 10 by S.P. Zerorez Tri-Cities
What do you like about our products and services?

Ace did a very thorough job checking the carpet in advance of cleaning and spent a lot of time on the cleaning process . All the spots came out and the carpet looks great.

Report a concern   December 13, 2017 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

They were very knowledgeable and courteous. They seem to have done in pretty good job however there are some spots I may have to contact them again. I think them for their excellent service.

Report a concern   December 12, 2017 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

effective on carpets, friendly, professional, corner guards, shoe guards, good price.

Report a concern   December 11, 2017 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Technician was friendly and efficient. He was very gracious about answering our questions. Carpet is brighter and softer than it was before. I will use Zerorez again in the future.

Report a concern   December 10, 2017 — Rated 10 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

Great results. My carpets look great.

Report a concern   December 10, 2017 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Wow! My carpets have never been so beautiful or so clean, seriously. I'm really impressed by the job your service tech provided.

Report a concern   December 10, 2017 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

Affordable and speedy.

Report a concern   December 8, 2017 — Rated 10 out of 10 by P.G. Zerorez Tri-Cities
What do you like about our products and services?

Reece, the technician was knowlegable and polite. He did a great job!

Report a concern   December 8, 2017 — Rated 0 out of 10 by B.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpets were not as clean as expected. Costly

Report a concern   December 8, 2017 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

The communication - being called to let me know the tech is running behind and then the call to let me know he will be at my home in 30 min

Report a concern   December 8, 2017 — Rated 10 out of 10 by C.O. Zerorez Tri-Cities
What do you like about our products and services?

Big Mike did a great job. I referred him to my neighbors.

Report a concern   December 8, 2017 — Rated 9 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

The service agent was in constant communication with each room that he cleaned.
The carpet is not "sopping wet" after cleaning.

Report a concern   December 7, 2017 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was very knowledgeable and friendly.

Report a concern   December 7, 2017 — Rated 6 out of 10 by S.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I wasn't completely disappointed I had to have someone come out three times in the middle of trying to move ( I should have waited, but needed couches)
The first two times I thought I would never spend money on this again. The gentlemen was so sweet and nice. But it wasn't worth the money he just did the tops and there was still clumps of dog hair and stuff in the cracks.

Report a concern   December 7, 2017 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Nothing left behind and no weird smell

Report a concern   December 7, 2017 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

Reece did a great job. I like that the carpet looks clean after it was done

Report a concern   December 6, 2017 — Rated 10 out of 10 by R.A.K.Y. Zerorez Tri-Cities
What do you like about our products and services?

The carpet feel soft. I didn't know berber could feel this way. Very happy.

Report a concern   December 6, 2017 — Rated 10 out of 10 by B.L. Zerorez Tri-Cities
What do you like about our products and services?

I really liked the young man who cleaned our rugs. He was thorough pleasant and a hard worker!

Report a concern   December 5, 2017 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

The carpets were SUPER clean, the service was QUICK and the technician was very nice & knowledgable! THANK YOU!!

Report a concern   December 5, 2017 — Rated 10 out of 10 by C.K. Zerorez Tri-Cities
What do you like about our products and services?

Easy to get serviced and thorough cleaning. Very nice techs that explain everything.

Report a concern   December 5, 2017 — Rated 10 out of 10 by B.H. Zerorez Tri-Cities
What do you like about our products and services?

Cost is reasonable, and the technician was able to demonstrate that the grout cleaning process will work in a particularly difficult application.

Report a concern   December 5, 2017 — Rated 7 out of 10 by J.W. Zerorez Tri-Cities
What could we do to improve?

I did not receive my receipt. I still do not have it as of today.

Report a concern   December 4, 2017 — Rated 10 out of 10 by J.J.M. Zerorez Tri-Cities
What do you like about our products and services?

The assembly technician was very professional.

Report a concern   December 4, 2017 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Great work! Ace, the technician that came over, was knowledgeable about carpet and what it takes to get hard stains cleaned. We will definitely have him back again!

Report a concern   December 2, 2017 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

The technician went through the areas I wanted done told me what he was going to do before doing it to make sure that was what I wanted. Love my carpets. They look great. Love the process of how you clean.Thanks zerorez.


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