based on 21437 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have the receptionist be a little more friendly in your office:)
fast and help full service
Sentrilock removal of one day codes. I would change tomorrow if my Broker would let me. Lake County feels like 2nd class citizens. Everything seems to take place in Downers Grove and we're expected to travel. No more store. Use to get great things there.
Communication and updates
Prompt Responses to my questions
Professional and high quality education.
Love having an convenient office in Libertyville. It's great being able to pick up lock boxes/supplies and take classes at such a convenient location.
I rarely have any interaction with Mainstreet.
Their consistent dedication in helping us as agents better ourselves and our business.
workshops; classes, knowledge the people have and responded.
Immediate and helpful response to any question I have had.
friendliness and efficiency
Everything! From the staff to the seminars to the events, MORe is top notch!
Readily available
communications
Sentrilock - the cards were a great idea but the rules are not the same for all boards - we are borderline in location to a board that still allows one day codes - therefore it mean we either sacrifice the safety of Sentrilock or have to run and meet agents to show - what is good for one should be good for all
Got the answer I needed RIGHT AWAY
I recently received my managing brokers license and opened an office. The process of submitting the documents both to the Mainstreet office and the state of Illinois was a bit challenging for me. I received a lot of help from Christi Hernandez and I feel without her help, the process would have been more difficult. Christi was extremely patient with me and gave me a tremendous amount of support. I will continue my relationship with Mainstreet because of the excellent customer service and because of people like Christi Hernandez. Thank you !!
Your accounting department both for the agents and the office is very poor in their correspondence and billing practices. Call me at Phone number removed my name is Steve Last name removed managing broker if you would like to talk to me. I am contemplating switching to CAR.
friendly, knowledgeable
Education
You have a wonderful, helpful and knowledgeable staff. Also love all the classes offered.
Offer lockboxs, instead of the agents having to buy their own.
Classes, events, services. Everything!
Mainstreet Organization of Realtors offers a wide range of continuing education options at affordable prices.
still not happy about the owners of our listings not having the opportunity to choose if they want a one day code or not.
Services, any help we need and we call them and response is quick and good.
Customer Service is excellent.
Easy to use, no real hassles. fee structure isn't terrible. easy websites
Everything seems to be up to date and running well. However I am 76 and not as quick to keep up with all the new technology as the young agents.