Guest Testimonials

Easy to use

Easy to book, prompt pickup both ways, courteous and efficient drivers

The quantity of Shuttles and therefore the delayed wait time.

Great location, friendly and extremely helpful staff!

I did send an email in regards to the price change. Waiting to hear back.
The service was very good. Very comfortable leaving our vehicle in your hands. Next time we will get the covered.

Very well organized. Like the app

I liked the shuttle service. Never have to wait from or to airport and will always use for domestic travel. Would have been nice if you serve international as well.

Easy! Bus right there to pick us up and lift bags on board. Also worked well when we returned!

Prompt, friendly service
Price was great too

Simple and economical.

While the outgoing shuttle driver gave me a grand tour of the lot (not appreciated), the incoming shuttle was boarding when I came out of the terminal and I was one of the first dropped off. Since the shuttles are normally my biggest complaint this was pretty easy.

Good location, dependable transportation, helpful drivers, reasonable cost

I always use The Parking Spot and it's very convenient. I like being able to earn credits for future stays. The people who work the gate are always very nice and helpful. The drivers can be a mixed bag, some fantastic, some could be better. At Hobby Airport it's difficult to know where the bus picks up at the terminal, there weren't signs like there were at IAH. Fortunately the bus is easy to spot, but more/better signage would be helpful at Hobby to know where to wait.

Everything

Easy in and out

Quick drop off and pickups

Easy and affordable.

Convenient, very friendly professional customer service, on time

Friendly and courteous drivers. I love that they pick up and drop off at your parking spot

Convenient location

My wife left her backpack on the shuttle bus, the driver noticed and circled back. This saved us from missing our flight. Great service!

Proximity to airport, safety of vehicles, customer service, and reward points

Shuttles are always on time and staff is extremely friendly

Very easy to access, shuttles are available quickly

reasonable prices, quick to get to the airport. Drop offs can take longer if you aren't in covered parking...

Luggage was carried off the transport. That means a lot to seniors. The car was waiting, pulled up by the valet

The service counter rep was courteous and helpful.

Its very close to the airport and I never ran into a rude employee

Making a reservation before you go online.
Organized check ins, wth very quick shuttle pick up.
The staff has always been friendly.
If the bus is full (which can certainly happen), you can even track the next bus coming on the app.

secure location

The ease of scheduling and paying for parking, location of facility to LAX, ease of entry and exit access.