- Phone: 208-383-1000
based on 11583 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets look & feel great. Will definitely use them again. Mercedes the tech was awesome- very professional and helpful on explaining the process. I thought fast & affordable too 😁
We are very pleased with the carpet cleaning done by Zerorez Boise! We have older carpet that had numerous stains and was just very dirty overall. I thought there would be no hope to get it clean. But Zerorez did! 5 rooms cleaned in 2 + hours and all was dry and ready to put furniture back on the next morning! And the price was so reasonable! I wish I had called them sooner. I highly recommend Zerorez!
First name removed
Initially, when appointment was made, it was too broad a service time range (2 pm - 5 pm). But the appointment setter, after another call to her, did later call and say the technician would be there within the hour, which would make that by 3 pm. He didn't arrive until 3:30 pm.
More flexible on payment arrangements. I didn't want to pay before work was done. The company didn't want to do the work if I wasn't there. But it was s work day for me. I Had to come home and sit in the house until mostly done.
Nick was very polite and informative about the different products and services available from Zerorez. When it came time to do the job he was a hard worker and did a great job!
the carpets look great and Nick and David did a fabulous job on the carpets
Good job and carpet is nice and clean.
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Sebastian was very thorough and works really hard to do a good job.
You are the best
Always on time. Suggest treatments for any problem areas. Carpet is very clean especially in the heavy traffic areas.
My carpets look great. She did her best to clean up the dribble left on my hardwood floors that needed to be crossed in order to access my carpet. She was friendly and informative.
The stain removal.
No residue left in the carpets, and the carpets come out clean and soft.
very professional, showed up on time and Rusty did a great job.
Services were very very good.
Very thorough in explaining different options available for specific issues. Technician was able to remove asphalt stains with advanced stain remover; I was pleasantly surprised that it was successful.
The people who come to clean my carpets have always been very professional.
Knowledgeable and helpful technician, great customer service when scheduling appointment, carpets look great!
Your reps were timely, efficient & explained what was taking place with the carpets. Very happy with the work.
Very good customer service. All products are explained be use.
Rusty did an outstanding job. Very polite to work with, very professional and an overall nice employee!
Don't hold back and give a more accurate price estimate up front over the phone. Customer will pay no matter what the price is if the see the results that you provide.
I love how I know empowered water will protect the longevity of my carpets because it's not leaving any soap residue. It's amazing technology and did a fantastic job! The staff were well spoken, professional, worked hard and communicated clearly with me so that my needs were met and expectations exceeded. I have already recommended Zerorez to my friends and will continue to give them our business!
I like that the process doesn't leave a smelly residue. The carpet does feel cleaner than after the prior cleaning.
I like how fluffy the carpets looked when finished. How no chemical smell was present .
We request Corbin. He is polite and professional.
Very professional and carefree. The technician was informative without being excessive. He made sure that I understood what steps were needed next to maximize the cleaning/drying process and shared key steps to help keep my carpets looking great longer.
there is a stain that wasn't taken care of.
My carpets were cleaned Saturday night and Monday morning they finally felt somewhat dry.
It took almost 36 hours to dry...when I thought it should take six? I also paid extra for pet treatment and I still can smell the odor as if nothing was applied. I also had spots in front of my back door I took a washcloth to the spot and I had dirt on the washcloth from lightly scrubbing the area. I paid over 240 dollars thinking I was going to get really clean carpet. Very disappointed.
I like that th carpet is not left feeling soapy