- Phone: 208-383-1000
based on 11538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They arrived on time, were very careful with my furniture and the walls. My 13 year old white carpet was left looking like new and the whole house smelled fresh and clean.
Happy with the results. No guarantees were made which I fully expected but I didn't expect the great results - surpassed my expectations. Thank you!
Our carpets are really clean when we use Zerorez.
The technician was friendly, informative, and timely. The carpet was clean and looked like new! Definitely worth the price!
on time and quick
Eric did a very good job. He was very friendly too!
My technician was quick, considerate, friendly, and respectful of my home.
Great service, reasonable price. My blackened stairs are whitish again! A week later and still looking great.
Be clear and concise when a special is offered. We asked for 3 bedrooms, living room and hall for the $25 special. The technician informed us the hall was $33.That was not explained when I called to schedule the appointment. I thought it was the same price as the rooms.
Great job this time and what a pleasure to have Eric do our cleaning... I think that was his name.
The employees are very nice and helpful. They carefully explain the company's products and service, and are enthusiastic about what they are doing.
Nick was prompt, very courteous, and a true professional. He represented your company very well, and he did a great job.
The carpet looks really clean. It dried fast. The service tech was actually early and finished in the time promised.
Great product, great service, and a good value.
They did the work before we moved in. Good job. Buys us time before we carpet.
No smell, dries quickly.
Service was great, it was quick and dried fast. I like that you don’t use harsh smelling chemicals too.
Rusty asked me if I had an areas of concern which allowed him to pay extra attention to the high traffic areas of the carpet.
Rusty took the time to explain every step of the process and asked me to verify each area was cleaned to my satisfaction.
The rinse and protectant were odor free and the carpet looked new when the clean was finished.
Recommendations:
1. Leave the corner guards in place until all the equipment is removed from the house.
2. Use phones that identify the caller as Zerorez to help avoid missing calls.
3. Consider adding a military (and repeat customer) discount.
Thank you for the great results.
I think your products do the best cleaning job of any carpet cleaners I have used in the past and your service is exceptional. I always request Nick Jones as he is so informative on the cleaning process and the cleaning products. He always makes sure all my questions are answered and asks me if there is anything else he can help me with. He wants to make sure I am happy with his service.
Great employees, great service, great prices and outstanding results!
Courteous and efficient. Explained all steps. Quickest drying time.
On time professional and very easy to work with and got the job done.
Well done. Nice
Dries quickly and your employees are the best, very fast and efficient.
Service from all points of contact was professional, courteous and helpful. It was a delight to have the tech in my home. My carpets are actually CLEAN!
Prompt, professional and friendly. Great service.
To whom it may concern, I do not like to leave somewhat negative reviews. Our carpet is 20 yrs old, maybe we expected too much. We have used both Rug Doctor and commercial cleaning services, with much better results. I vacuumed the day of cleaning and the day after, I am sorry to say we could not see any difference after the cleaning. I believe if one had newer carpet and used this twice a year as piece of mind they would be happier. I used Rug Doctor two days later and pulled a lot more up, and looked much better.
The young man was courteous, but was only here about 40-45 min. It might be hard to do this job in that amount of time.
Fast friendly and great job. Definitely will use again.
From the phone call through finishing the job, everyone was nice and courteous. The floors were done quickly and the gentleman was patient with us while we moved furniture.
The technician was very friendly and helpful. However, the coffee in my carpet did not come completely out. Not sure all the reasons for that.