Customer Testimonials
Friendly staff. Good timely service
Prompt delivery.
The automatic filling of the oil burner is very convenient. I cannot imagine trying to keep track of oil usage and calling the oil company when necessary.
Staff is very polite and helpful, services are quick
Your service and delivering when you say you will
great response
Relatively prompt responses and scheduling when requesting delivery. Delivery always happens when scheduled.
Prompt delivery within two days and friendly customer service, both delivery and office personal.
Prompt service, and knowledgeable staff and technicians. Competitive oil pricing.,
Amazing service friendly and extremely prompt and helpful. Best Fuel supplier I have ever dealt with.
Thank you! I've been very satisfied with your service.
Full service. Well trained technicians. Reliable delivery service.
On time delivery and friendly associates when you call.
Talk about customer service.
When calling for service, if you get Chelsea on the line, I guarantee you will be taken care of. She is the best, and follows through. She did not have an answer for me, but told me she would check and get back to me. Sometimes its the little things that are said and the way they are said that make a world of difference. Treat the customer as you would want to be treated. Be up front and honest. If only all companies would follow that.
Chelsea is a real asset.
Mr Last name removed
I like the fact that our propane tanks are filled automatically, without having to call--particularly since we live in Ohio most of the year.
We use the pre-buy system and are pleased with the service and the on-time delivery.
Customer service is excellent.
Very friendly service
products and services are great
The payment plan. Convenient access to a local business office.
Very professional company.
Timely service
No worries..refills are always delivered
convenient and reliable
The drivers are very nice.Good company.
Delivery of our propane was scheduled promptly and on time. The Delivery Driver was neat and courteous mindful of our fencing and plants. Great service, highly recommended.
The prompt response when service is needed.
I'm so glad you asked: It's your people who made the determining factor for all the products and services I have contracted over the years. They are absolutely tops. So professional, knowledgeable and informative. I never feel dumb when I call them...although, I'm betting some of my questions fit in that dumb category. I want to be sure you understand this applies to the delivery person for oil/propane; the technicians to service my furnace, the scheduling department for appointments and the office staff. Downeast is lucky to have such quality personnel.
We always receive oil in a timely manner. The delivery people are always pleasant. We have had great service on our furnace also.
You have always been there for me. After my husband died almost 15 years ago it was scary, especially when I lost my job. Being on the fixed income I am on is hard, but when I have a problem you have been right there for me. Thank you.