Customer Testimonials
Your prices are fair and your service is generally excellent. I know that things have changed dramatically as a result of the pandemic, and my heart goes out to you, because all of us know that you would ideally prefer to be doing the kind of job you did before COVID. However, I think all of us have learned to scale back our expectations and deal with the current reality. I wish you all the bast in the future!
local
We've been customers with Down East Energy for over 30 years.
We're repeatedly satisfied with their Prompt, Professional and Courteous Service.
Prompt Service.
Timely service.
The salesman responds, colby gale is a joke .
How quickly they respond to calls. Jeff is very helpful & makes things happen.
High quality service.
We have been loyal customers since the days of Brunswick Coal and Lumber. Don't mess with success.
Service
Quick and you have the kindest and wonderful staff
Office personnel excellent - professional/friendly/willing to help/knowledgeable
Delivery personnel - professional/sense of humor/friendly/ dependable
Overall - a first rate company to do business with.
Good prices. Dependable delivery.
Techs and drivers courteous and helpful - even when its bad news (part needed).
I asked if it was possible to get a lower price per gallon for propane since prices have gone down in this area since I signed the contract in April, and particularly as I am retired, on a fixed income and not looking forward to the winter bills. It is going to be tight. And close. I really did not expect anything but whoever is in charge of this in Brunswick gave me a new contract with a price reduced by 50 cents per gallon. She is on my Christmas list forever:) This really, really helps. Still going to be a rough winter but this helps. Unfortunately, at the same time, my system went down, needed a part and cost about $468 probably negating the savings. Tough times.
So....I was seriously considering finding a new supplier in the spring and paying the cost to switch tanks. I am no longer considering that. Thank you Brunswick!
My only complaint centers on the phones - impossible to get through to you guys during the day.
Great, local service.
I'm glad this year that I am locked in on prices and you always deliver with no problems. And if I get confused, you don't. We're all set.
You may use my first name.
Automatic deliveries
I have been a customer since 2007. Service has been great and reliable.
I liked the company rep Jeff
He’s taken care of things for us.
Very helpful service representative named Monica
Haven’t looked aroun
Always friendly, always on time.
Great payment plans and customer service!
Downeast personnel have always been most helpful and pleasant to deal with. I appreciate knowing that when I call, my question will be answered and/or my problem will be solved.
Fast & Friendly service! Thank you!
Reliable delivery.
Fast response and knowledge personnel
very helpful with gas leak.
The administrative office people are the tops. The techs need to be replaced.
You are dependable and always caring about your customers.