Customer Testimonials
Prompt delivery!
Friendly people that care about customers always answer the phone.
thank you
Extraordinatry customer service!
they are easy to work with
Reliable and pleasant to deal with
The individuals that came out to the property were skilled in what needed to happen, they were so willing to do what-ever to make sure my tanks were not leaking andf my heat was on.
Friendly and informed service reps.
Your servicemen are always polite and do excellent work.
The office staff is great, they respond in a timely manner when we were in need of heater repair or gas line issues
Customer service is very good the credit department works with you
I’ve been very happy with the service from Downeast. They provide propane to me for three different tanks. They have accommodated many requests and are pleasant to deal with.
We have been a Downeast customer for decades and have always been pleased with the reliable service provided. On a couple of occasions our boiler system needed unexpected service during the coldest months of the year. Downeast responded immediately and quickly solved our problems. We know we can trust Downeast to keep us warm.
Quick and easy
My father worked for Brunswick Coal and Lumber for 26 years! So when I moved back to Maine, I kept them and of course, they became Downeast! They've always been here no matter the day when we had no heat! I'm sorry that you have a help shortage and that I have to wait a week for service on my Rinnai! I do have a Vangard in the kitchen and an Empire in the living room that helps to keep it warm in my house, although not as efficient and doesn't keep it as warm as the Rinnai!!!
You sent the tech promptly.
Great customer service, drivers are friendly and helpful
Dependable
repair team. friendly staff
So far everything.
Prompt assistance and great people!
Very friendly customer service. I have never felt like a number more like a neighbor:)
Customer service is very good, the people are friendly and knowledgeable about their jobs. A very reliable company.
reliability
Friendly and competent. Understaffed at times but do their best.
Responsiveness to my questions and issues is consistently prompt and friendly with real human beings as distinguished from “your call is important……..” telephone messages.
We are very happy with Downeast Energy
Dependable trustworthy timely support
You have the fuel, you deliver it, your drivers can read the instructions so they don't back down 1/4 mile of driveway when we have a circle at our end of it. Bill is clear and legible.
I would love a 24 hour heads-up when they are coming though, got an old cat who doesn't always get out of the way and occasionally graze livestock across the driveway with a temporary fence, and had some logs going out a couple years ago. Also, could check the tank top for wasps and mow or shovel a path, to make it nicer for your driver.
Friendly, responsive, helpful customer service. Reliable, efficient delivery service. Downeast provides propane service to us, but our needs are minimal, i.e. once a year. But the response is as if we had monthly or weekly delivery needs. We feel as important to them as if we were one of their 'busiest' customers. Our thanks for we are grateful!
Deliveries are prompt and drivers are courteous
Everyone I have dealt with at Downeast Energy have been wonderful. Customer service on the phone, service technicians and delivery drivers all have been friendly, courteous and professional.