Client Testimonials
Great place!
Everything. As always
Everything. Tony was exceptional and alleviated my pain in my 50 minute foot + 40 minute full body massage. My migraine due to neck and shoulder pain left and has not returned several days later. I renewed my annual membership now that the office has reopened and I look forward to many rewarding visits in the coming year.
Thank you!
All of their staff are required to be vaccinated. The scrub made my skin feel so soft and the experience left me so relaxed. I will be going back!
An excellent experience at the hands of experts.
The cup massage was awesome! I will definitely be returning for more services. I left the pain in my shoulders, back and lower back on the spa table.
Easy to book, friendly receptionist, relaxing atmosphere, wonderful massage.
Relaxing environment
The tranquility, the comfortable chairs, and the massage all make me come back again over and over
Clean. Friendly. Receptionist professional. Always good foot massage
Great service, clean, and relaxing!
I really enjoyed the space, the music, and the careful massage. It was just right in terms of pressure.
The reflexology session was nice. I did not care for the full body massage as the technician performed this service while I was upright in a chair, not on a table. In addition, she was too rough, and I am used to Swedish-style massage not deep tissue. I was sore for weeks after this service. I would definitely be seen at this location again for reflexology but not for a full body massage.
My experience with Tim is always awesome.
A wonderful way to relax during times is stress! Or even when not stressed but want to treat myself.
Outstanding services all around
Loved everything about it. Thanks again.
It was a wonderful experience. The therapist (Pam) was really great. My skin felt brand new when I left. And I felt so relaxed and renewed. Thank you. I live in Florida but when I go back to Oakland I will definitely come see you again.
I love Kume!! Its a beautiful environment and the staff is always perfect!
Had an amazing experience w Kume, everyone was extremely welcoming and accommodating. Can’t wait to go back!
The staff was amazing ❤️ && did an incredible Job
This was my first time at Kume and the experience exceeded my expectations. First of all, I live in another city that is 71 miles away, so I am a long drive away. I bought a treatment before the pandemic based on a recommendation from my daughter. Recently, daughter happened to be in the Lake Merritt area and decided to walk in and check about our pre-pandemic credit. I was impressed by the good records and accounting, since you were able to locate our information. She then scheduled our appointments with Tony, her favorite masseuse, for both of us, one right after the other. Hers was first and I was second, since I had to drive 71 miles to get there. This was supposed to be the start of our Mother's Day weekend. When I arrived and checked in, I was told I was not on the schedule!!! And someone else was booked for what was I expected to be my slot. I was disappointed, of course. When my daughter came out, she could not understand how that could have happened since she was there in person when she scheduled the two appointments back to back and because this was her plan for our Mother's Day weekend. Well, Gaby at the front desk saved the day. After considerable checking to see if she could fit me into the schedule with Tony somehow (we had dinner plans), she called a client and very nicely asked that person if she could come in a couple hours later instead of her originally scheduled time and that person said okay. My hot stone massage with Tony was amazing and I was very impressed with Gaby's customer service. So all in all, it turned out to be an overall great experience for which I am grateful!!! Thank Gaby and thank you Kume for hiring such caring and good problem solving people! Impressive!
absolutely great price if you're a member, pleasant environment, super talented and strong masseuses
Great service by therapists
Andy is the best!! He’s my go-to. I’ve never had a better massage before him.
Cleanliness and precessionalism
Wonderful staff and lovely, relaxing environment!
The service is always amazing. All of the staff know how to provide the best customer care. I feel relaxed every-time I leave this establishment. There are so many services to try and I can't wait for the new location.
It was just a nice experience