Client Testimonials
Everything
Love the clean quiet atmosphere. Love my therapist Andy. I have been a guest for several years and am a massage therapist myself. Believe me when I say Andy is the best!
The ambiance was nice, the reception staff were friendly, my masseuse did a wonderful job and I enjoyed my experience as a whole.
Always a great experience! Friendly and helpful staff at the front desk, and the massage therapists are amazing
Great service but the longer treatments are a bit pricey.
Excellent service by Kim! Clean facility! Friendly front office staff! Water from a cooler is free! :)
Tina is patient and understands what has to be done to satisfy the client
My massage person gives me a deep massage just the way I like. just wish that we spoke the same language
What a great experience. Thanks so much!
I think she did a wonderful job but because her appointment prior to me ran a little over I felt like I got less time but it still was a great overall experience and she did a good job I will be back
Everything vibe was amazing I felt very relaxed during my scrub even the massage I fell asleep it was perfect. Only thing I wish I would have done differently was pick a different aroma therapy
Customer service
massage therapists were good
Carmen was fantastic. Great pressure.
It was great! With the Korean scrub it would be nice to spend a little more time in the sauna beforehand and perhaps get lotion after. Thanks, Tam! My skin felt amazing for days!
Everything is great. Easy to book. Front desk staff is nice. Therapists are great!
Simon was incredible. It was my first time at Kume and I felt very safe and cared for.
It is always a relaxing experience to be with you.
It’s a nice setup, I enjoy the tea/refreshing water infused with lime or lemons, I enjoy the relaxation the ambiance provides
I liked that the music volume was loud enough to hear during massage. I enjoyed both Tiffany who is thoughtful about temperature and comfort throughput process very kind as well.
Tao has hands of majic, an excellent job. Restored my faith in Bay Area massage therapists.
Secretary very kind and friendly.
While I do appreciate the idea of modesty, my only thought for improvement is the heavy blankets on the massage table and the heat from underneath can be a little to warm, so maybe using a lighter blanket. Also leaving oil Scents or infusion humidifier under the massage table to inhale during massage would be an icing on the cake.
Overall I am happy and feel genuinely healed. My skin looks extraordinarily smooth. And yes I’m coming back ..coming back..can’t wait!!
Always a great experience with a great masseuse
Masseuses are Great and the front desk is always helpful and friendly.
Really enjoyed the spa and the service. However, given that I came in due to an injury I would have appreciated if my massage artist had asked me questions prior to starting my massage about what I was needing.
The service, transparency & comfort of the experience. Ken service is always on point, he does a great job.
Amazing .
Bre. She was wonderful! So relaxing. I'll be back, and often! Thank you!
The experience was very soothing and refreshing
The massage therapists are always polite and quiet while giving a relaxing massage. Price is great and ease of appointments
I am there ONLY because of Lily! I waited until she returned to the Grand Avenue location before I started to come back. In the past, for a few years, I would come every week.
Friendly front desk, clean massage space and great massage.