based on 1274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Completely missed the original appointment. When I called about it, there was nothing they could do to make me feel better except apologize. We asked for a 20-30 minute notice to head over for the cleaning. The tech called us when he was 3 min away.
Arnel is the best!
Fabulous service! Carpets are clean and feel so much better to walk on . Thank you!
Our appointment was at 11 AM and he finally arrived at 4:30. I wasn't his fault and he was super nice.
Angel was very thorough and did an excellent job.
The carpet is very clean looking even after 25 years of use. It's been cleaned in the past by other companies, but I was much more impressed this time.
The carpet dried faster and stayed fluffy longer than other carpet cleaning processes we've tried. I like that there is no soap applied so that the carpet feels extra clean.
Quick And efficient explain everything being done.
Product and efficiency
Excellent service! Amazing Results!
Great customer service. Price was reasonable. Quality of work was good. Will use this company again.
The hard floor service was not done with a shine as was promised in my initial phone call promise. It was stated that it would be left “shiny”. After my tech as finished and I told him it’s not shiny as promised he told me it would be an extra $200ish to get it shiny. And he apologized for the “misunderstanding”. However there’s no misunderstanding, I was told it would be shiny and it’s not. It’s clean but dull.
Affordable and job well don.
My window for service was from 2 to 5. The agent arrived at 6:30. He did a good job listening to me and building a bid for what I wanted done. It was not until after he left at 10: PM, That I
noticed he had forgotten to extract the pet product in the hallway. Big stains remained and lots of very stiff carpet. I had to spend hours with my consumer extractor to remove the product. I paid the asked price without complaint only to receive an incomplete job. The rest of the job was done very well. How would you feel?
We still are seeing stains in the spots they used stain remover. In our van there are places that were supposed to be cleaned, but are still dirty.
Carpet looks great and the technician was very good Thank You
Zerorez showed up on time, we’re very professional and did a wonderful job on our basement carpet. I would definitely recommend them to anyone.
The technician and the work completer by the tech was done wonderfully.
Service was awesome! Angle was so great! Very professional and a very helpful!! We will absolutely use your company again!
Angel was the person who came and cleaned my carpet.
He was very personable, and professional.
He did a great job. He arrived when he said he would
and cleaned what he was scheduled to clean. He did his
cleaning while being pleasant.
My carpets look and feel cleaner.
Thanks
Was on time and did a great job! Pleasant to have in our home and careful while working...
im a 2 times a year customer
I am very pleased with the job! Will use this company in the future!
Techs could be a little sharper in their appearance.
Everything
They seem to work.
Service options were explained well... workers were professional, efficient and communicated well.
Fast east and convenient. No soap residue.
Angel was early and very atentativ to doing a great job. My mother was very happy with how it turned out
Nice people
We do have a stain still. Not sure if they didn’t catch it, but it’s in the middle of the carpet. Maybe needed treated.