Customer Testimonials
Timely
Prices stay reasonable. Delivery is always a priority and to talk to a person each time means a lot!
Last delivery was prompt. The timing couldn't have been better. Thank you.
Fast friendly service.
They have been in time
Fast service in a critical situation.
Quick response service. Since Superior bought Freeman gas the service is seamless. Thank you
I'm familiar with this company because of a friend's recommendation. It took me a while to get the services but then we moved along. Rather quickly. The person who came out was very professional. He explained each step and showed me the app on my phone and how to. Use it .
My tank was low right before a huge ice storm with power failures was expected in my area. I called and could not get anyone on the phone due to the high call volume. (I'm sure lots of other people were also calling in preparation for the storm.) I put through an online request. I figured no one would be able to come out in time but you all sent someone within 24 hours which I thought was very impressive, given the circumstances. The temperature is supposed to get down into the teens at night for the next week so I am so thankful for the quick gas delivery!
They responded within 2 days once I emailed them for fuel prior to an ice storm !
Could not get anyone on phone; waited over 30 minutes with no reply. Then registered at main site and was not allowed to submit a service request (tried twice). Then went in person to your local office in Roebuck, sc. lovely customer service woman put in our what was supposed to be automatic refill request and we got it the next day, prior to the threat of a huge winter storm. So, your local service is great, otherwise phone and online, not very good.
Prompt response and quick delivery. Had used more propane than expected on your app. Asked for delivery asap and your company came through.
Thank you for Filling us up before the storm!
reliable
Everyone we've dealt with at Freeman has been great from the office staff, the guys that installed our tank and gas logs, and the delivery drivers. We just returned from a trip 3 days ago, right before the big ice storm that's about to hit. Our tank was low, so I placed an order online not expecting to get it until after the storm had passed and the roads were clear again. To our surprise, the truck pulled up very late the next day (yesterday) to deliver our order and the driver was as nice and friendly as everyone else we had contact with over the years.
We were so happy to receive the gas we ordered ahead of the storm. The men that delivered were nice & courteous! Thank you!
Quick friendly response
I like the response time and the ease of your online order system. We have a vacation property so we don’t need automatic deliveries.
Thank you for getting to us so quickly before the ice storm!!
It has been knowing the people and the product that serve has for 20 years better service this is more so today. I have a pool propane heater and have NEVER run out gas for my pool or my heater for 20 + years I've had been Happier about the sale and service GREAT job Bob Bohnsack
We have been customers for almost 20 years and are very happy with Freeman's service. They are very responsive to your questions and service requests and also are very prompt to answer any billing questions we have.
Friendly driver. Followed through like they said they would with the timely delivery.
I made a mistake and did not make my order in time for the winter storm! I called and they made sure I had my delivery before the weather started! 8pm at night out working to make sure we will be warm! Thank you so much! We appreciate you all!
Order propane on Tuesday with the icestorm pending for the weekend and received the deliver Thurday morning which was great service prior to the storm.
The only negitive since your buyout of Freeman is extra $100 charge on our tank lease for not ordering more propane on a regular time frame. Are primary use is for cooking. Have not been using our two gas log fireplaces due to the previous mild winters. Poor customer relations for a company buyout and new customer.
Coastal Energy knows what it means to provide World Class customer service. They have always provided support when they say they will, even years after saying it. Thanks for years of support!
They were awesome. We had a winter storm coming in and they made the time to come out to refill our tank. I couldn’t have been happier!! They are the best!!
Prompt service and a very professional delivery person. Our person was Chris. He was very knowledgeable and very nice
The driver was there about 8pm and was sooooo nice and did a great job! 👍🏻👍🏻
Fast service when requested.
Always a timely response.