Customer Testimonials
Team is awesome. The guys at nissan go above and beyond when it comes to customer service. Everyone was very friendly and every manager there talked to me for a few minutes even if it was just friendly conversation. I will definitely be back for my next purchase!
I’ve been a customer of Don Franklin for many years. I keep coming back!!!!
I’ve been a customer for many years and Don Franklin has taken great care of my family vehicles. Nathan, your service manager, Lyle, your service advisor, all the technicians and parts folks are first class. The follow-ups after services are really special and I’m thankful for that. I recommend anyone with a service or parts need to give you a call.
It as a very pleasant experience
They always get my car in and serviced quick.
Gave me a fair trade in and easy to work with. Only complaint would be your detailing dept. They were cleaning it as I got there, the inside was still full of dirt and sand, then they took it back to clean it again and nothing changed except they cleaned the outside again and finally got the trash out of the truck bed. It took me 3 hours to get the inside clean after 2 attempts by them. Sales team was great though. I believe I worked with Gavin Steele, I would recommend him to anyone, great guy to deal with.
Prompt service
Friendly service. Timely schedule.
very professional, and personal too !
felt like they really cared about the issues i was having with my car.
Great service, excellent mechanics, always friendly and helpful. Thank you
It was fast and efficient friendly sales person would buy from them again!!!
Has been easy to schedule and had no problem
Lyle is one of the best service advisors I have ever dealt with, and I have plenty of them!
Good products! Service, I trust these guys, they have gained my confidence! I suppose they check each other! I don’t think I will be coming out of the garage with oil plug loose or loose lug nuts! Some guys don’t know nothing about autos like I don’t know nothing about computers. I been changing my own oil scince I had my 1951 ford! These electric cars SUCK! I’m Done!
Salesman followed through with me for a few months until I made the purchase. That doesn’t happen nowadays, no matter what business you are dealing with.
Quick service
Friendly, helpful and answers all my questions
Customer service
Kyle Wethington was so helpful and kind when I returned my lease. It made it an easy and seamless process. When my husband is ready for a new Ram we will be returning to him.
Good customer service from each staff that I encounter.
The service department worker offered a suggestion of what he’d do if my car was his, and that is to get new tires by the next oil change. I appreciated the personal suggestion, and not just a sales pitch.
Courtesy, convenience
I love the murano
Friendly, knowledgeable service department that made me feel valued.
Prompt, efficient service with knowledgeable staff who make me feel valued.
I dread (more than a toothache) trading vehicles. But this experience with Franklin Nissan in Somerset has been so stress free.
Zeke was beyond helpful, no pressure and extra patient with all my questions.
Michael looked for best interest options and Cody had my paperwork (all 20 pages (😂) fixed and ready to sign in a short period of time.
Cannot say enough good things about the great Customer Service at Don Franklin Nissan Somerset.
Very friendly team, and good services.
I am not happy that my 2026 Rouge is already needing tires. After purchasing a new car you do not expect to have to put tires on it after only 25,000 miles. I think this should be address at the corporate level.
Excellent service department. Very professional and always on time. Very satisfied.
Professionalism!!
Friendly Dies great work. Waiting area is very nice Some places are terrible