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Customer Testimonials
Amber made the buying experience truly awesome! Her patience, product knowledge and professionalism is a true asset to the Don Franklin Dealership Family.
The staff at Don Franklin is always so helpful, kind, and knowledgeable. Don Franklin makes the buying and servicing experience an ease.
Patient, attentive, explain things, listen
Cost and good people
g00d
Everything good customer service
My salesman Bobby Ayers is one of the best I have ever got to deal with! I’m extremely pleased with the entire process.
Fast reliable service!
Great product great service thank you so much
Great service
Friendly and professional and the owners actually stand behind their products and services. They do a great job and if a mistake happens they always make it right.
The staff is very friendly and helpful. I was able to get an appointment fast and when I was there didn’t have to wait too long to get the job finished.
Best service department in town!
I’m very satisfied with my F150
Jamal Wagner was our sales person and we had the best experience with him!
Everything
Awesome sales and service
Service was very quick and easy
Friendly and honest. Very professional and experienced, glad we done business wit Mr Wells.
Dan Duncan is a fine person of service and sales. We couldn't be more happy with the results on how we were treated.
I have to say, I’m never going to shop for a new car anywhere else! I absolutely love the customer service as well as the amazing deals on all of their vehicles. I highly recommend going to Don Franklin for your next purchase.
No pressure, great product....will come back.
Had an exceptional salesman, Tim Wells. Tim provided excellent customer service. He provided a no pressure selling process and accommodated my needs in purchasing a truck. Beat buying experience I’ve had! Thanks Tim!
I have traded twice now with Don Franklin Ford in London, Ky. Both times I found the entire staff to be friendly and efficient. Wonderful folks to work with! I highly recommend Don Franklin Ford in London, KY!
You complete what you promise in a fast and competent manner!
The service is great. The sales staff is wonderful and very helpful. I would recommend buying your next vehicle from Don Franklin Auto. I have bought 2 vehicles from them and have been pleased with the service.
It was fast and convenient
The Sales person, Amber Allen, I worked with was extremely knowledgeable and professional. She was the best person I have ever worked with when looking to purchase a new vehicle. I would recommend her and work with her again the future. She knows the products very well and is not over bearing, trying to get a sale.
I was treated good, and recieved friendly service !
I love everything about Don Franklin Ford used car lot in London KY. Rex and Kevin are probably my two favorite people to work with and they always treat us great. We have just purchased our 4th vehicle with Don Franklin and the last 3 have been with Rex and Kevin. They always go over and beyond to treat us like family instead of another customer passing through. We also let Don Franklin service our vehicles and they do an awesome job as well.