Customer Testimonials

Kevin Caudill is the best! He takes care of you the best he can. Got me the best deal fir the vehicle I purchased. Recommend to go to him.

Very nice staff and quick dealer at getting you in a car

Great people and Great service

Fast, friendly service.

Prompt friendly service

We have bought several different Nissan vehicles. And the servic was very nice

I love everything about Don Franklin! They are so friendly and I always get my oil changed there and anything else I need done! Merry Christmas and a Blessed New Year!

The people are nice and they really seem to want to help.

Fair price

Fast and affordable service and reliable products

Staff is very friendly, and knowledgeable. Jeff knows what he is doing (I forgot his last name). I will definitely be coming back.

The customer service was excellent.

Fast. And friendly

Very friendly & helpful staff at Don Franklin Ford.

Everything

I like my new Ford Edge. The sales team were particularly helpful and very friendly.

Best experience we've had in looking at a vehicle to buy with a supper sales person like Amber Allan

I came in to a service department overwhelmed by people needing their services prior to the holidays. The workers were all swamped, but they were friendly and polite. I was in a rush for work, and they accommodated me to make sure I would make it to my destination on time. The report I received on my vehicle was detailed, and the woman who managed the payment of my invoice with me was professional and kind despite being very busy as well.

reliabilty

Home town service

Everything is new and manufactured by Ford. The staff is always very nice and explains services so us non-mechanics can understand.

No pressure sales. Kevin Caudill was very professional.

Had the vehicle on the lot and very easy to work with.

Courteous and professional.

Quick and easy

I was very happy that when I dropped my truck off for service someone dropped me off at work and then picked me up when the service was completed.

This was my second purchase from Don Franklin in London. I get all my services done there as well. Dalton Smith, who worked the deal for my second vehicle was very professional, knowledgeable, very honest and took the nerves out of the purchase process.

I especially appreciated Larry at the Service Desk at the London location. He always knows me by name and what model Fords I own. He is always courteous and efficient, with that I could not ask for any better.

Timely
Honest about cost and labor

Do not push extras like extended Warranties etc on you