Client Testimonials
I always get a great haircut, keeps me coming back
Staff friendly
Professional environment and experienced staff.
Caressa today was just so superb!
I really liked my hair stylist Shanna she did an excellent job and was very nice!
Perfect in every way. Great communication, great service, great haircut, great experience.
Convenient location, great staff
I was able to get a really nice haircut, I was long overdue
Good service close to home. The stylist I had for this visit, Beth H, did a great job.
Amanda is the best
stylist did a great job working with my collic. very great job.
I enjoy the knowledge shared amd the expert cutting of my son's hair.
Consistency and job well done
I like that I can do online registration to avoid sitting there waiting for an appointment.
Daniela is awesome!
Friendly staff and the VIP
I love the shampoo after the haircut. I do not have stray hair in my collar all day/
Ashley new lenox wish she was a lockport regular
Great service
It was easy to make the appointment for my son on-line and saved us time waiting. His stylist Nancy was great! She listened to both me and him. We were very happy with his haircut.
very professional your online check in has PROBLEMS.
I took advantage of a promotion and was very happy with my experience. Found out about senior discounts and will be returning for future haircuts.
We got the first thing in the morning in a sat. We got right in. The girl was very nice she did a great job. And the price is right.
Great service an excellent hairstylist
Personal and professional visit
Good quality and quick service.
Relaxed environment with qualified stylists that want to give you a great haircut.
Specifically, yesterday I had Christine who gave me a great haircut and conversation. This was a particularly impressive cut considering she was berated by a guest minutes before. She asked the customer where he would like the cut to stop (assuming she meant how far up his head he wanted the shorter cut to go before trimming the top) as the notes from the system were not specific. She wanted to ensure that the customer had the cut he wanted and would be satisfied with his experience - that’s customer service. This guest (Edward P - I only know as his name was on the board when I arrived and I remembered it) was upset that she asked and was confused as “he’d been coming to that place for 20 years and has never been asked. You’re the stylist, I don’t know…just cut my hair and stop asking me questions.” As Christine apologized and explained why she was asking, his tone and rudeness escalated to the point that he requested another stylist to finish up his cut. Christine was visibly shaken (rightly so) as she called me to her chair. Even through that unwarranted and uncalled for verbal assault, she remained professional and apologetic to the customer and then recentered and gave me a great experience.
I hope that this message finds the right audience as an impartial account as I imagine you will also get an account from Edward P complaining about the service received…contrary to the saying, the customer is NOT always right and in this instance his perception of the questions being asked and, more importantly, the way he handled himself were both incorrect and despicable. Please feel free to reach out to me directly at the email address below if I can expand or speak further on the situation fo clarity.
Thanks for a great cut and experience Christine…I hope you continue to work to give your clients the cut that they will be happy with!
Name removed
Email address removed
My Stylist, Ashly. I waited an hour to see her because she styles my hair better than any one else. I’ve recommended her to many friends.
It’s amazing and the stylists are the best. Specifically, Carlymay is outstanding and I’ve been going to her for years, she’s the best too. Thanks you Sport Clips
Especially want to recognize Jordan, for her expertise and her professionalism and friendliness. Kudos to sport’s clips!