Customer Testimonials
Had a small issue but went above and beyond to fix very helpful
Super friendly and helpful. Saved us big time with a pair of shoes for my son who left his in Melbourne before KOB race. Thanks guys!
The guys were amazing
The friendly customer service and it’s fun being in the shop, looking at the variety of bicycles and tools
Really helpful on all levels with buying a new electric bicycle!
Quick service
Fair price
Customer service was fantastic. very helpful staff. They provide a Great range of products.
The lovely people.
Customer Service is excellent
I had a fantastic experience in the store on Saturday morning. I wasn’t sure what to expect when taking my bike in, but was welcomed by the team and made to feel like I was valued.
The service was outstanding and the result from the work done on my bike has been really great! I came home and told my partner that this is where I’ll be taking my bike, and have since encouraged others to do the same!
Thanks again to the whole team who were working on Saturday morning for making me feel like I mattered! It meant a lot and I look forward to many hours of riding before popping it back in for its service in a few months!
Cheers,
Name removed.
Just fantastic and friendly service. Dropped bike in for premium service including shock and fork service. Got it back within a week running like brand new. Even got a phone call with an update and permission to put on a new chain. If only they sold Norco...
Efficient and great customer service thanks!!
Great range of bikes
Friendly staff and service
It was an pleasant experience to shop at Cyclescape Bendigo store. The staff at Cyclescape Bendigo where very professional and friendly. I know from the past that Trek is a very good brand you can't go wrong with it.
Staff are very helpful
Top of the pops
Purchased a Trek Hybrid and am extremely happy with it. Service when buying the bike, from the staff at Cyclescape was fantastic and very prompt.
Service was excellent and the opportunity to have a 3 month lay-by option was fabulous.
Friendly staff and very helpful
GREAT SERVICE FROM PEOPLE WHO KNOW WHAT THEY ARE DOING AND WHO HAVE A TERRIFIC PRODUCT IN TREK.
Everything is awesome
Best customer service and very helpful
Service was top notch! Knowledgeable and passionate staff, just brilliant.
Professional service and great bike service / mechanics.
Clear and accurate diagnosis followed by efficient, friendly service.
Easy to deal with and great service
Cycle scape is by far the best ever bike shop I’ve ever dealt with. The team are so friendly and helpful and responsive, it is quite remarkable and such a refreshing change. I love everyone there and the fantastic service they provide. Thank you so much for fabulous service every time. I really appreciate it, and our family will always be buying Trek bikes for the rest of our lives from your shop. Thanks!
Friendly, helpful staff and huge range of products
Phil, Steve, Sam and Matt provide an excellent level of service.
When we purchased our TREK electric bikes, Phil was outstanding. He took the time to understand our needs and made recommendations based on that. Any follow up we have had has always been delt with very quickly and in a friendly and courteous manner.