Customer Testimonials

First time customer,, you were courteous, helpful and delivered the service you pomised on time and to the budget you had estimated.

Yes, I would recommend Free Wheel.

Chris has always been awesome to work with and the only one I trust with our bikes! All of the mechanics have been great and super friendly to work with … I drive past the Burnsville store just to talk to Chris and work with that team - super knowledgeable, friendly and a relaxed atmosphere!

Helpful staff

Personalized attention and service by salesperson

Friendly, fast, helpful, and economical service just when we needed it! Granddaughter arrived with a flat tire on her bike and we had a big ride planned!

Great service and even better selection since having taken over the Bloomington Penn location. Keep up the good work.

Great quick service!

Techie prowess with Di2 downloads and DuraAce reprogramming!

Tyler is the man!

MG

Friendly and helpful. Took time to explain things, even to a novice cyclist. Provided honest information.

The sales staff was phenomenal!

Love the guys at Freewheel, would absolutely send my local friends there for what ever they need. Thanks guys. First name removed

Excellent up front service - I always walk out with my bike fixed. Fast, friendly, informative, honest.

Bought a trek bike. Sales person was very knowledgeable. Service people were fast and efficient.

Honest & dependable.. definitely there for the biker. Whatever your need.

Friendly and knowledgeable!

The employees who helped me at three of your shops were outstanding.

Sales rep was helpful

I liked that your staff found a way to have my rear derailleur cable fixed within 24 hours, so I could make my Saturday morning group ride. He sent me to another Free Wheel Shop. I picked it up and without testing it, rode it 78 hilly miles and the quality of the repair was flawless. Free Wheel is my go-to shop for repairs and equipment. Thanks.

Helpful and friendly

I had my Bike in for Service, and I am very happy with the work. I will definitely be back and when I need a new bike, I will buy from Free Wheel. I'm a new customer & Fan!!!!

Good selection and informed sales staff

Great service!

Thorough and prompt communication.

Sale deals especially for apparel and accessories

Great service.

Tune-up completed earlier than promised!

the staff is very knowledgeable. Mike is able to explain service details extremely well and always gives great recommendations that ive always found to be helpful in maintaing my bike.

Great customer Service.
Knowledgable sales people.
Bright inviting facility with lots of inventory.
Great experience.

I've been going to Penn Cycle and to Freewheel for years and years. The service is great, the techs and salespeople knowledgeable and I've found the availability of bikes and parts second to none. I've bought everything from parts to paint to decals for OLD Schwinn bikes back in the day to current parts, tools and accessories -- they have yet to disappoint. Every brand new bike I've ever had came from Penn/Freewheel. Drop-in service requests at the Greenway store, maintenance at the Richfield, Bloomington, or Eagan shops always seemed to be welcome and promptly delivered whenever possible. No request too small or question too basic. I really, really like this business.

I like the feeling that you are acting like an adviser, helping me figure out and resolve the issues with my bike and recommending the best course of action vs. trying to increase the bill.

Friendly low pressure staff