Customer Testimonials
Awesome, as usual. Thank you.
These are the most pleasant sales people you can meet.
Dudes are AWESOME!!!!!!!
The salesman knew the product, took the time to go through the features, didn’t assume anything about what I wanted and asked a lot of good questions.
Knowledgeable techs that explain what they find and fix it right the first time.
The service at the Woodbury store is excellent. Primary contact are Brian and Mike. I like the new store renovation as well
Excellent and professional service. Tech was very helpful, answered all my questions and quickly repaired my bike onsite! A++++
Smart, friendly, reasonable mechanics
The staff is great and lots of product in stock.
Informed & helpful staff willing to help.
Friendly and knowledgeable
Friendly and knowledgeable employees
Service staff are very knowledgeable and friendly
Every time I call or visit one of the stores I am treated with respect , my questions are fully answered, and multiple options are suggested to ensure I leave with the best product.
Mike is awesome. Always willing to help and find a solution. I have referred him to many people.
Mike D an outstanding 'service' professional. Glad to know he is there!
Great service and knowledge!
Excellent bike maintenance shop.
Good selection, good prices, great service.
Free wheel has a nice range of products for my bike. And, staff that really helps me sort through the pros and cons of the different options.
Very knowledgeable sales and service people in a no pressure environment.
Fast and excellent service!
Wonderful service and attention to my son's birthday bike purchase! The crew assembled his bike the same day and my son couldn't be any happier!
Wanted to have an aftermarket bar installed on my Madone, which has the factory bar currently. Talked to Mike (mechanic at Woodbury) about the idea and he helped flesh out plan and ordered a bunch of parts for the installation.
He really did a GREAT job on the handlebar installation and while the bike was there, he replaced the BB and did some other maintenance work. I've been a cyclist for a long time and have done business with most of the local shops. Mike is a real asset for Freewheel and he's part of the reason I keep coming back. Always open to talk about ideas and is a top notch mechanic.
The other reason I like Freeweheel is because Trek seems to treat their customers well. They're a little more expensive than other brands but worth it, IMO.
The staff at the Woodbury store were very knowledgeable and professional.
I had never been to Freewheel before and was very impressed!
My bike delivery person was awesome. He took the time to cover all the bike's features and answered all my questions.
I look forward to riding my new bike as soon as spring arrives!
Very easy to communicate, good vibes.
Customer service was great!!! Jim Lloyd was very helpful. I am very happy with my new bike
Friendly
Store was clean and well organized. Sales person was pleasant, informative and knew what I needed. Items in stock and available for purchase.
A+ experience
Super helpful employees. They were incredibly knowledgeable and knew exactly what we needed. I appreciated that the individual we were working with talked to me and asked me questions instead of just speaking to my husband (who is the more knowledgeable bike person in our family).