Customer Testimonials
Everything. Went to Eric's first than Freewheel. No comparison in customer service. Erics didn't seem to care about selling me a bike, were off putting and not very friendly.
You guys in Woodbury (chris and the other guy behind the desk) were very attentive, took time, and helped me decide on what was the best electric bike for me within my budget.
Helpful friendly staff, good inventory
Mike is the best and has great customer service skills and awesome knowledge and expertise.
Bike mechanics that are experts at what they do.
The products you sell and maintain are excellent. Your sales and prices are great as well. Plus your customer service is knowledgeable but not pushy. I appreciate all of these things as a customer. Thank you!
Very helpful staff
Good supply of bike food, answer questions about mechanical issues/ new bike models satisfactorily, perform regular maintenance and repairs as necessary for top ride performance.
Bike was ready exactly when they said it would be. Made suggestions to make my ride even better.
Service/sales guy, Chris was unexpectedly great.
The service was excellent! Very helpful with information on cycling shoes, which I knew nothing about.
Very customer focused!!!
Best bike shop east of the Mississippi!
Thanks for the quick service on sending the tire !
Great customer service and great bikes!
Freewheel folks have the highest level of bike knowledge in the industry, even better they treated my like a family member
Super knowledgeable and friendly staff. Been going here since it was Penn Cycle. They do great work and have a terrific selection of accessories and bikes. Recommend highly!
Sales, service...they're great
But it's the personal touch I appreciate. Will as always, and Mike. But Ben in sales took really good care of me re. a not very high dollar item--a pair of gloves.
I really like all these guys. It's my shop of choice.
Thanks Brian, Mike, Will, Ben, and Chris.
You guys are awesome.
~jason bourne
All brands are available at a competitive price on a website that is easy to navagate
Promptness & good general knowledge of staff, quality product line, long history in area.
price
I had originally ordered a pair of boots in size 43…I second guessed my decision and after talking to customer service, they seamlessly updated my order and shipped a size 44. Thank you so much!
Very prompt when ordering gift cards
Great experience at Freewheel. I walked in with an idea of what I was looking for, and was quickly greeted and assisted with finding the pair of shoes I was after.
Fast shipping with good communications
Friendly and knowledgeable staff!
Friendly, knowledgeable staff and products were available.
Equipment on hand. Employees were straight forward with information and made it easy to understand for a new rider.
customer service was very good.
Well the product but the service was great
Fast friendly service. Everyone is knowledgeable and willing to share their insights.