Customer Testimonials
The first call I made was to the help desk. I was mad as a hornet with the rep and told him there was no way I could do what he was telling me!!!! After several phone calls to local persons I found someone to check my router. I called back and the next rep was much nicer than the first one I encountered. At least he was understanding which the first one was NOT> I was really unhappy that my internet, phone, and TV Now were all off for 3 days. NO SERVICE on weekends in not good and I don't recommend it. After Monday they had to get the bucket truck to repair the wind damage on the pole, that was the problem. It took 15 min. And I was off for 3 days and not a happy camper at that point. No you do not want me to share my experience with others at this point. I think is was uncalled for to make me wait that long.
I called for help and with in a few hours my problem was fixed and I was back up and running. The tech was very nice and helpful. Thank you.
The men were very professional and took only about 10 minutes to locate the trouble and they were done in less than an hour. They came to fix the phone li ne in less than 4 hours from my call to the head office. Very satisfied and they were able to locate the problem very quickly.
The service men were very polite and work very fast.
I'm so glad I switched to Nex-Tech, I love it and the guys who installed it were great and explained everything and answered my questions I had. Very pleased.
They were very helpful and took care of my problem.
promptly resolved my problem!!
Very easy to find a time with the technician to get the WiFi set up. Very easy installation process.
Customer service was very good. The installation was very quick and the technician was very helpful.
Convenient Nextech is downtown
Prompt, courteous, informative and knowledgable.
They solved several problems to get the installation done in one appointment rather than having schedule another one
Service provider that came out to the house was super professional, kind and patient through the whole process. Amazing service!
Service worker was very kind and polite! Fast knowledge worker!
Fast, friendly, great service, and easy setup.
The technician was effecient and friendly while waiting for the router to set up. He was knowledgeable and helpful in setting up other devices in the home.
From costumer service to tech everything top notch
Great phones and plans also great customer service!! I won’t go anywhere else.
When there is a rare problem I had a service man within an hour
Quick response
The individual I talked to on the phone was extremely helpful! He advised me he would send a service man out and he came very quickly. He was extremely polite and fixed the problem quick and efficiently! I am glad you sent out this survey as I was wanting to commend Nex-Tech on this great service.
Very new to the NexTech family but the communication was great and the install was super fast and friendly.
I called with an internet problem and they had a tech in my home within a couple of hours. He rectified the problem and had everything fixed in less than an hour. Customer service at its very best!
The service was very prompt and efficient.
I received excellent help from the Nex-Tech Help Desk. They were patient, understanding, and helped this old lady finally resolve the issue. They are always there when I need them.
Internet doesn't turn off a dozen times a day.
Frendly Service Through Knowledge
Rob was efficient, answered my questions and didn't leave a mess! Appreciate this technician.
the Technicians were great
Help desk is and has always been the outstanding feature of your company. The help desk will be very very patience with we who are lacking in a technology IQ. This call required three calls and the problem couldn’t be resolved so a technician was sent to personally aide. The problem was corrected and the customer is happy. (Until the bill, if it isn’t too high. 😉) To the help desk, Thank you for your patience and clear instructions.
prompt and professional service