based on 5048 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very pleased with the service however, it took a little time longer than I expected, but overhaul I was very satisfied
Great and fast service
I did not have to wait long for my oil change.
The guys they were very professional as a team
Thanks for your service
My driver side floor mat was covered with greasy oily footprints! Any employee took my car away and cleaned it for me but I had to drive away with a wet mat.
Oily hand prints all over my hood.
My back seat floor was not vacuumed.
Been coming to this Jiffy Lube for many many years, basically since it opened in Clarksville.
I have had 7 different family vehicles serviced there in that time. Twice over the years the technicians broke something in the car. They were accidental events that were forgivable because the manager was so apologetic and ready to remedy.
This time, however, it was just a sloppy job and I got the sense that the technicians working on my car just didn’t care. Even though the manager/greeter was polite and courteous, I could definitely see the difference in the quality of work on my car.
Don’t see how I can trust this shop anymore.
They provide great service and get you in and out quickly.
Good customer service and well professional team.
My cat was brought in for an oil change. When we pulled out it was making a noise on the right front passenger side. We went down Rt 56 a mile and the noise continued. We decided to take it back since that had never occurred before. The manager looked it over and went for a ride with us to hear the noise, which he did. We returned to the garage where we waited for about 14 minutes. He came out and said he couldn’t find anything although he heard the noise as we drove with him. Nothing was done except to tell us to take it to a repair shop. Have been unable to do that so the car is sitting. We would not return for another oil change (although have had several changes there in the past) nor would we recommend anyone else to do that. The manager was very polite but the car had never made the noise until the completion of the oil change which was $96, I believe. Very disappointing .
in and out
More discounts
I’ve been going to the same Jiffy Lube for a year now and never had an issue until now. One of the workers was very rude when I asked was my service a top off or oil change. She proceeded to say in a nasty way “ we already told her what it was”. As an associate, that’s not the way you respond to a customer with a question. She also had the nerve to be smoking a cigarette while under the working bay and on the clock… TOTALLY UNPROFESSIONAL. I will not be going back to the Jiffy Lube on Saint Barnabas Road in Temple Hills MD. The sad thing is… there was other staff there and no one corrected her. It looked as if that’s the way they do business. Unprofessional!!!
The representative did not want to service my car when I come get an oil change and brake offen.
great service
Awesome experience! Mr.mack us a very valuable employee. Don't loose this man!!!!
I was in and I was out. Fast service will always have my dollars.
Great staff
It was a great experience getting my oil change - speedy and kind.
I was worried and driving back to Delaware from my daughters in Hampstead -- was so much happier with oil done.
Always have been good service at Jiffy Lube:)
Quick and efficient
The professionalism, know how and kindness.
They Let You Know Everything Thats Needed
I've been going to that particular location for years. When it comes to anything ( especially) vehicle repairs/maintenance, you go where you feel like you're being treated fairly
Very good service. Lovely staff.
Every thing very helpful
I was in and out in no time at all. Friendly staff and communication was excellent.
James is a class act and the team is incredible.
The staff was very friendly. I didn't have to wait long for them to start working on my car and they finished everything quickly. They explained their recommendations clearly and didn't try to pressure me into unnecessary repairs. I will definitely come back to this location and will recommend them to friends and family.
Not that Jiffy lube has ever gave me an issue! BUT THIS LOCAY! dooe asf! quick and fast! reasonable pricing dont try to make u buy everything lol! Super sweet! had snacks and coffee they are great!
The service, staff
Professionalism! Efficiency! Cost! Courtesy! Energy of techs!
Always fast and professional service
I'm usually very well satisfied and come to this location regularly, but this time, not so much. Do you all not vacuum and clean the interior dashboard anymore with the oil change? Definitely wasnt done. Also, they gave me the wrong sticker for the next oil change reminder. Apparently I don't need another oil change for the next 60,000 miles.