Customer Testimonials

helpful, knowledgeable, professional staff.

not aggressive trying to make sale.

great experience.

good quality gear and bikes and excellent service and friendly people

Iconic Boston area store!

Very knowledgable staff!!

Everyone was friendly and made me feel like my questions were relevant. My husband and I love to ride bikes and the staff made me feel like everyone who wants to ride!
As a matter of fact, I just dropped off another bike for service! Thank you!

Great new facility! Service has always been responsive and professional. Was able to walk up, buy some replacement pedals, and have them installed in ~10mins!

when you come in a friendly, knowledgeable employee is attentive to your needs
everyone is nice, appreciative & courteous
I recently purchased $700 bike because of feeling of great, friendly, personalized, professional customer service I received!
highly recommend Landry's in Norwood - easy to get to great location on side street off highway with ample parking, parking lot is nice not a dump!
Name removed
Walpole, Ma.

Howie salesman and others tended to me and my needs asap and made me so happy!
I bought The best bike the safest helmet because I had a concussion from a bike accident once beforex everyone was a tram and met my needs immediately and put on a water holder and it was the most expensive and best amazing experience I’ve had in years in a store!!

great service, thank you!

The staff was friendly and helpful. No one tried to "upsell" me. The new store is spacious and showcases the extensive inventory beautifully.

The staff is great. Super helpful. Always friendly. Never snobby (a hard find in the cycling world).

What made the difference was Graham McLennan. He gave me the time to go over my bike that had not been serviced in a while. He broke down all the parts and why he needed to replace them, and what each would cost, along with the labor. Not only that but his follow-on email was also important. Specifically, he had said he would look into available suspension forks for my old diamond back frame and did indeed look into it and give me concise valuable information. I am definitely coming back to your store because of Graham.

On the improvement side... I felt a disconnect between the servicing department and commercial sales insofar as the "customer experience". Not quite sure how to pin it but I was with my kids and willing/interested in buying a bike for them but it did not materialize.

On another note, picking up my bike was a somewhat orthogonal experience to dropping it off with Graham. The gentleman who helped us out said ZERO other than: "do you have any questions?". Whereas I felt that Graham had my best interests in mind (and valued the opportunity of helping me with my 1990s sentimental diamondback frame), your service person at pickup was purely transactional and did not offer any information. Fortunately Graham had it covered in his initial conversation which allowed me to check the bike for the work that was done. Note for future reference: customer experience includes drop off and pick up if you want to have customers coming back for future servicing... you have Graham so I'm coming back, but you could be even better.

I went in to fix my son's flat tire and the gentleman was so nice and fixed it so he could ride that day! I was very impressed with their customer service

You had everything that I needed in stock. The associate who worked on my bike was so knowledgeable and friendly. He provided excellent customer service

I love Landry's/Norwood, MA location. Their staff is so friendly and professional. They're not just retail associates - they really REALLY know what they're talking about. I brought my leisure bike in for tuning and the drop off and pick-up process was a breeze. My bike was even completed before the expected due date - including my new chain.

Great location - especially if you're a Dunkin's fan - pick up your hot java right across the street!!! Landry's has a great array of supplies and bikes and should be a stop when shopping for your biking needs!!

Customer service was great.

Landry’s is hands down the best bike shop I have had the pleasure of doing business with. We are a family of four so after trying other shops for different kids we landed at your shop. Always pleasant knowledgeable staff. Great space and very convenient.

Great service

I have loved being a Landry's customer and "spokesperson" (First name removed S. Last name removed

Honest response and very educated. Also keeping you up to date on status of repair

Excellent & friendly service staff.
Great product !!

Laundry’s has the largest bicycle selection around and has friendly knowledgeable salespeople to assist you with all your biking needs. Landry’s offers on-site adjustments and repairs for your bike. Also, Landry’s has an excellent selection of bicycle accessories that are usually in-stock. Thank you Landry’s as you’re my go to shop for all my biking needs!

Just a great bike shop. Service can’t be beat. Tell everyone to go there.. best bike shop around

I had my bike serviced. The intake was professional. The person explained what the concerns were and was upfront about the services needed, the costs, and the turnaround time. My only complaint is I had to wait a bit to get someone to help. But honestly, I liked that each customer got the person's full attention and was not rushed. So this is a bit a non-issue.

The work was actually completed five days ahead of the promised date. The bike works like a charm. Very happy.

Your folks are really nice and know their stuff. They fixed a bunch of work I had done. They were very nice about addressing my mistakes.

Fantastic customer service!

Family feel and professionalism

A very transparent process.
However, the customer could benefit from a detailed introduction to the features of the product and receive initial active support to help set up the system [mission Control app]

Thank you, Landry, for handling my new Turbo Creo.

Very helpful and courteous staff.

Large selection of product and all the staff was awesome and very helpful. A1 service