Customer Testimonials

Helpful staff. Friendly conversations.

Doug was excellent!

Very helpful staff during 2 visits, especially Hannah, manager!

Doug was Friendly, provided good customer service, was patient, and very helpful

Was able to fix a problem right away and kindly let us watch and learn

Hannah was really friendly, knowledgeable and very helpful.

The salesperson was very knowledgeable and helpful!

The service desk has extremely knowledgeable mechanics and they listen to your concerns offering suggestions on repairs. Everyone is friendly and takes the time to get the repairs done correctly.

Staff there are always very helpful with products and services.

Quick and helpful, did not give me a hard time about not having the receipt

Hannah took incredible care of me and my 6-year-old niece who I brought to get her first big girl bike. She was kind, helpful, and even took the extra time to attach the bell and basket for us before we left. Many thanks to her!!

The team is knowledgeable and patient.

Very knowledgeable and engaged staff

You generally have what I need.

I was looking for a specific product and the Norwood store did not have it in stock. The staff were kind enough to have it shipped from another store, called me to tell me it was in stock and being held for me. I was able to pick it up within 2 business days so a big Thank you!

Everyone there is friendly and helpful. For my repair: the technician clearly described the diagnosis of the problem and the steps he was going to take to fix it. Once the repair was completed he explained the steps taken for the repair. The time taken to repair was very short, and the hours the shop is open are long enough that it was easy to drop off and pick up my bicycle.

Excellent service, friendly staff

Accurate work reasonable turnaround

Friendly and knowledgeable service team.

Very helpful staff and know their product.

So far everything, but especially Hannah who has the wonderful ability to listen to a customers needs/wants, and to recommend exactly the right thing. All this without making you feel any pressure! She’s a keeper!

Store associates are very knowledgeable and helpful. Service is reliable and bikes are excellent quality.

Friendly knowledgable staff and service.

The customer support and knowledge base was exceptional. The willing effort to work with each customer was what won me over.

Techs were very knowledgeable. Did a thorough job evaluating the issues I was having with my bike. Had to order parts, called me when parts were delivered to schedule service. Called me qhn service was complete provided detailed write up of all services provided. Great experience!

Very customer friendly- good service. Thank you

Service like a neighborhood store not a chain. Honest advice.

The gentleman who fixes the bikes listens to you and gives you the best solution to fix your bike. He has also suggested an item that made it much easier to put my bike on my bike rack. He is always friendly and courteous. He also made sure my daughter's bike was safe for her 25 and 50 mile rides with the scouts. And, he helped me resolve an issue that another bike shop failed to notice during a tune up.

Friendly staff that’s knowledgeable and willing to help

It wasn’t the products or services, but the people that really make the difference. Graham was great and got my bike up and running again. Thanks!