Customer Testimonials
Quick response to low oil situation. However tank use algorithm needs a little improvement.
Always keeps us filled up, delivery guy is very very nice and knows the home
You deliver in a timely fashion. I just wish I had the amount that I used up already.
Courteous service and good communication .
They are all so nice and personable. I have a situation where my mother is in hospice at home and because of the cold it was going fast! I called and explained the situation and the oil was delivered within 2 days! They are a terrific bunch of people and much appreciated. BTW the driver was the sweetest!
From the phone call to delivery the service was well executed! So impressed with your customer service especially the individual that was on the phone
I think his name was Anthony
Very pleased and grateful
Customer service and auto delivery
Timely and efficient
Reliable, courteous, helpful.
prompt delivery service friendly drivers
The people. Nicest team of helpful staff.
Responded to request for expedited delivery very quickly. Thank you!
Such a great company with reliable friendly service.
We were in a spot having to move into a temp housing unit needing gas services. Lucky for us Osterman took care of the tanks being set up and filled and even allowing me to have a 30 day pay period. Outstanding. From a disabled Veteran and his family,
Thank you and
Semper Fi
Service has always been prompt when I call for a refill and phone rep pleasant. I ordered this past refill on line and it was quick and easy
Fast service and all drivers are kind.
Good service
We had a family medical emergency and James was very nice and very helpful in delivering our needed propane after our recent big snowstorm
Service is excellent,auto delivery is always on time so we never run out of propane and hopefully propane prices will come down and be more affordable for the homeowner.
I have been a customer for more than 20 years and have always found them easy to work with.
Women on phone was very responsive once she realized we were out of propane and had no automatic delivery. She got someone here within a few hours. Thank you!
Your service representatives are very helpful.
Amazing delivery service!
I want to share a story... I also manage another home in Northern NH. Apparently you attempted delivery at my central MA home about a week ago and could not get up the steep driveway due to ice at the bottom (I try to keep it clear... it's a super challenging driveway). Later that day, I got a call from someone in ME saying that an attempt was made and failed. For whatever reason (my mistake), I associated the ME phone number with the NH home and called my snow removal service for an emergency plow and sand. He did a great job, but unfortunately for me and your delivery driver it was at the wrong house. :o(
Apparently, your delivery driver made a second attempt and failed and then we had this recent huge snowstorm in MA. I didn't realize that my MA house was down to ~8 gallons of propane left and of course would be bad news if I ran out. I was home alone during the snowstorm and unable to properly clear my driveway as well as finish shoveling before your driver visited for a third time first thing Monday morning (Jan 26). Somehow, he got up the driveway and muscled through snow banks to make a delivery of 152 gallons for my two 100 gallon tanks.
I am so happy. I ran out and thanked him, someone astonished that he was able to make the delivery. I'm very appreciative of him and your company and will continue to recommend to anyone who asks.
Name removed
ps - I have one minor complaint, your branding can be confusing because it's sometimes Allen Matheson or Superior Plus (I've had service since Roy bros too...). I suspect that is why may have thought the phone call from Maine (207 area code) was from another company. I still have the voice mail from "Melanie" who did identify the call as from superior plus. It was entirely my fault, but I think it may be helpful to consolidate branding if possible. :o)
Warm, friendly people, always helpful and entirely reliable. Highly recommended!
Good company, respond when contacted
first time I've used your service. Was extremely impressed as to how fast you delivered
Reliable and prompt refill of my LP tank during a period of snow and low temperatures.
Very, very, appreciative that our propane delivery was made before the storm. Thank you to everyone who made the decision to be proactive.
Fast response
Great communication!