Customer Testimonials
Customer service people are kind and helpful
all employees that I've dealt with at SPP in Rome have provided great customer service.
Friendly people, great service!!
Helpful people on the phone. Fast delivery. Easy payment options.
constantly working with customer to meet needs.
To set up my service I had a visit from (Matt?). He was incredibly thorough, performing leak checks and getting my system running. He went above and beyond to make sure that everything was right before the tanks were filled. I really appreciate this from both a performance and safety perspective. The propane delivery happened right on time, and as scheduled, the very next day. The online system is easy to navigate and all the information I need to manage my account is available.
The people who operate customer service, from Phil Our delivery driver to Elizebeth and Abriell at the office. Always helpful , making Me feel apricated. Thank You All!
Timely and professional. The delivery crew cares and calls to check on us to make everything is running good.
Very professional and courteous
Customer service is outstanding. I rarely fill out surveys as I generally never hear any feedback. You guys called me the next day and responded to, and totally resolved, both of the concerns I had expressed. Thank you so much. It's nice to know that some companies, like yours, value their customers and show them that with great customer service. I have found that your delivery people also exemplify the same positive friendly attitude.
Thank you!
Great service. I have never run out . Easy to work with.
The website and online bill pay.
n/a
Prompt service
I have been using the app for a while and it’s easy to navigate. I like that I can order propane after hours. I still periodically call the office and like that I quickly get to speak with a person.
price per gallon is high
We were able switch to propane with a rebate offer. Deliver has been easy with the cellular readers.
Service tech was. Outstanding
Service was very professional and kind.
Had a problem logging into your web sight. Got excellent and fast answers from your e-mail folks. Got the propane promised on time. Nicest and friendly guy delivered my propane. We gabbed for a short while.
After a mishap the company did the right thing. They called to apologize and that was much appreciated. In the future, I can call the office and ask for that specific person.
Good competent service
Accountability
Reliability
Easy company to work with and Kimberley Shoemaker made the whole process of switching so very easy.
fast and friendly service
Prompt response when propane is ordered. Love using the app for everything. Payments are easy.
Superior Propane has Never let us run out of propane.
Friendly customer service.
fast and courteous service
Great follow up to my last survey and resolved more than all the issues reported. Agent exceeded expectations.
Always on time