Member Testimonials
The friendliness of the staff and the way you always celebrate the different events for each month. The people taking care of the small ones seem to really enjoy what they do and it shows in their interactions with the children.
On a negative note, the Y could use some updating making it more attractive to attract new members. More classes would be beneficial, also. Although the Silver Sneakers class is at 8:00 AM, if you are not there by 7:00 AM you will not get a seat (only 35 chairs available). This means that people who are retired, who the class is geared to, have to get up between 5:00 AM and 6:00 AM to make it in on time. That is not good.
The pool area could be more appealing with the addition of plants and more lights. Sometimes little things make a world of difference. Thank you.
Great customer service and experience. Engaged customer in presenting available Y programs. Assisted customer in resolving technology issues with website and app accessibility.
Everyone is very welcoming and it's very clean. The strong smell of the cleaner used at the Mathews YMCA bothers me and gives me a headache and that's the only complaint I have!
The staff is so friendly, nice assortment of gym equipment and LOVE the pool. Recently brought a friend as a guest (who since became a member) and we just started the aquatic class held on Wednesday night. Wish this class was offered more than once a week - found out recently it’s the only night of the week that is available because swim clubs use the pool the other nights. This is disappointing!
Variety of group classes
Friendly staff, a lot actives and enough machines.
I love the water aerobics! Susan is such a good leader and the whole staff is friendly and
helpful.
I like the hours and convenient
Fantastic, knowledgeable instructors, friendly staff, variety of classes and accommodating schedules
Comfort level
Cleanliness, new equipment setup, friendly people
I get to see a lot of folks improving their health and this motivates me. I’ve met people whom I now consider friends.The facility is well kept and the staff is great.
My Wellness Instructor was great!! Not only did she explain the workout equipment thoroughly but was also encouraging and enthusiastic!! Thanks Tyra😊
The programs they offer to the community and facility. The atmosphere is pretty nice.
Order aerobics it’s awesome and the instructors are too
Very friendly staff
Clean and not crowded easy to have a good workout
NICE and friendly staff ..
I love coming to the ymca. The care and concern of the employees and members have helped me on all levels of my life; spiritually, physically, mentally, and emotionally. My son was killed 7 years ago and this has devastated my life forever. So, about a year and half ago, I joined the ymca and instantly I was inspired; the exercise and to be around people truly helped me. Most people don't know my story but the smiles and encouraging words are soothing to my mind, heart, and soul. I now come to the ymca 4 days a week and have open up to doing classes. The ymca have been a life changing experience for me....
The different classes in the workout room
Just knowing you’re there for me even when I’m negligent about consistency is a plus for me. You provide a variety of choices so I can’t use the excuse “I’m bored”. Thank you!
Amazing
Great water aerobics class
Nice pool and gym. I enjoyed seeing swimming classes going on in the summer for local kids.
Staff , community events
Travel to and it services our needs greatly, everyone is friendly and helpful. The equipment is spaced just perfectly so that you are not to close to the next person working out. Also the equipment accommodates all young and old.
Everything! Fantastic facility, fully equipped, super clean, extremely friendly and helpful staff. Group Fitness instructors are excellent.
Friendly
It was clean and quiet. Everyone was polite. It felt safe. Really enjoyed how quiet and calm it was and that made my experience much better.
Variety of programs/classes
Clean environment
friendly staff