Customer Testimonials
We are pleased with the performance of the stairlift. We pay the service fee once a year and the service person comes and checks over the equiment and there is no cost ot us. the service fee covers it all.
Our elevator is relatively trouble free.
It works and it is very handy to have in the house.
The quality and performance of the product is excellent. The service people are polite, professional and efficient. Service is prompt, considering my location, and all questions and concerns are answered clearly and quickly. I am very happy with our product.
When you installed the lift and during the warranty period, your people have been responsive when we needed adjustments, thank you, great service!
However, we would not recommend that you ever let the project manager for the construction company you hired to oversee the install, Matt Jones, do another install. He repeatedly delayed start of construction to prep the building, and he neglected to be clear with the subcontractors what the expectations were, and some work needed to be re-done. He wasn't thorough in checking out the facility first, so we had several problems that caused headaches and money to fix. We were never told there would be a pillar needed to support the upper decking (2nd floor of lobby), nor given a choice how the base fitting would be placed (somewhat of a tripping hazard now). So we recommend you never let that person run a job for you. Bridget O'Brien, Board President of Chestnut Center for the Arts.
Matt Jones
Project Manager
Scherrer Construction
151411 Robin Lane, Suite 100
Wausau, WI 54401
Cell: Phone number removed
Office: Phone number removed x1315
Fax: Phone number removed
www.scherrerconstruction.com
They are easy to use and the service Dept is great.
Quality product.
Qualified service technicians
Great service! Prompt, courteous and professional!
Ben was very polite and friendly when he serviced our chair lift
Totally happy with Arrow Lift. They care for their products and make sure the products are maintained in the individual homes.
The company always makes sure an appointment is made and the person that comes to the home is always polite, and explains all that was done.
I highly recommend Arrow Lift.
The chair works excellent. It is a big help for the family.
sales rep was very professional and knowledgeable. Install crew very efficient. product worls very well!
The product is fine, the support staff are helpful and explain what they are doing each time they are hear and are very transparent with anything that needs correcting.
Our Salesman, Charlie, was exceptional. He answered all our questions and gave us several options to buy our stairlift. I would highly recommend Charlie to my friends.
Ben was our installation technician. He was totally a gentleman, did great work in a timely manner, and gave us easy to understand directions on operation of the chair. I would highly recommend Ben to all my friends.
Arrow Lift was an excellent buying experience and we will certainly recommend them to our friends.
Dale and Lea Jane Burie
Wausaukee, Wisconsin
The maintenance service makes it worry free for us.
The young man who installed the equipment was excellent. He worked hard. polite and explain, answer all questions. Very good job. Thanks
Love the lift makes my life easier and able to use master bedroom now.
Very nice residential elevator
Arrow Lift is quick and efficient, nice to work with.
Well run company with great employees! Ben does a fab job.
Service is prompt. Friendly workers, aware of being tidy during and after working.
Your product works well, the service techs are friendly and show up when they say they will, the overall expierence has been positive.
Professional, quality and good people to deal with
excellent products, convenient service, easy to contact
Great service. Chair lift solved all our stairs problems. Would definitely recommend your stair lifts.
I love my two stair lifts. They enable me to be active with less risk of falls and also my arthritic knees appreciate not having to walk stairs. I think the quality of these lifts is better than the ones promoted on television and I know the pricing is better. One of my friends bought the other brand and paid more and the conditions of owner ship were not as good.
We very much appreciate the customer focus they bring to providing services. Ben does an excellent and thorough job with the inspections, repairs, etc. and makes sure that we totally understand the work he has done after each inspection.
The company is very responsive in answering our questions and scheduling service calls when needed.
Arrow Lift is a class act....we are so glad we chose them to install and support our elevator purchase.
It was fast and very good
Both Charlie and Trevor were very kind and respectful to my Mom. They were patient and answered all of her questions. They took all the time she needed. They both arrived at the time they were supposed to. I felt the customer service was above reproach.
I also felt that the cost Charlie quoted was a good value for what we were getting.
All in all, I felt that Arrow Lift was an excellent company to work with and I would recommend you to other seniors in need of a chair lift.
Thank you.
Very professional and skilled service