Customer Testimonials

Personal attention and knowledgeable team!

Your servicing has always been a pleasant and attentive experience. Alway welcoming.

Excellent service. Bought a bike the other day and needed it right away because I had a shift at 6am the next morning. Was first told that I would have to come back in a few days to pick it up, but after I told them that it would be ideal to get it for my work commute the next day, they instead made sure it was ready the same day. I only had to wait 45min before I could take the bike home. Great stuff!

Customer service is great!!! Kristen went the extra mile to bring in Tablet bracket from other store. Also was able to pick it up the next week. Thx again

Pleasant professional and well done. Great service!

Personalized service - Sarah and Chelsea get to know us as people.

Great service and bike wipe down.

You are doing such an amazing job with social distancing! Staff are the best - friendly, knowledgeable and professional.

Very knowledgeable staff. Trek is a very good bike

Everything!

Friendly helpful shop! They did a great job getting my bike tuned up and ready to go and I really like my new tires. I also really appreciated the steps sanitizing my bike before giving it back to me, it eased some of the Covid-19 stress!

Quick response, went beyond getting me what I needed when I needed it.

personal and prompt attention whenever I am at a West Point store.

Like the email follow up with explanation of what was done

In order to be successful a company needs to have good products and good employees. The staff at West Point Cycles- Kerrisdale are exceptional, keep up the good work.

Responsive. Customer oriented. Remembers your name! Does Good work.

I thought the transaction very easily. Sara was accommodating and easy to work with. She knew her stuff and I was grateful for that. She gave suggestions for add on's but did not push me to buy anything I did not need.

Great customer service. Friendly staff. Quick turnaround. Reasonable price for the service. Definitely will recommend to others!

Yes. Excellent and professional service at West Point cycle.

Sara and Chris were amazing, esp during this challenging time

Very reliable and good prices. Also, during this pandemic, you accommodate schedules so people continue using your services. Thanks for that

Excellent service!

Quick and good...

You've done a great job figuring out how to continue providing service to the cycling community (and keep some staff employed!) during these challenging times . My bike was booked in for a basic service, the issues it had were resolved and the bike was ready sooner than expected.

Great work. I'll be back

I love trek bikes and the personal service that West Point Cycle provides. Even in times of covid they are there is an extremely professional manner to give service. Thank you!

Best people with great service. There is a good reason why West Point Cycles has been around for so long.

Fast and Friendly service at an affordable price.
Gino was very happy that you fixed up his wife’s old bike to give to our neighbour who recently had her bike stolen out of her garage. Bummer.

Now she has a bike she can use that nobody would want to steal.
Thanks to friendly staff. Sharon

Friendly, knowledgeable staff
Great service
And great location

Great service! After getting the deluxe service package on my roscoe 7, it feels like a brand new bike. Thanks again!
Kunal.

You know I love you guys. When I was waiting for Sarah to bring out my bike yesterday, I even recommended you to the next guy in line who was looking to buy a bike.

First name removed