Customer Testimonials

Fast and extremely friendly service

Very helpful and quick service. We bought a basket for my daughter’s bike for Christmas. It didn’t fit exactly so I brought it in to have it installed. In the past when I have purchased an item at a bike store it was installed for free. I was charged 20$. I was a little surprised that it wasn’t complimentary but since the clamp on the basket didn’t fit I was willing to pay to have it done.

The service department is top notch. I just took advantage of their February service discount, and my Trek Domane has never run smoother or quieter!
Fred Hoffman, producer/host, "KFBK Garden Show", 93.1 FM/1530 AM KFBK-Sacramento Sundays, 8-10am. "Get Growing with Farmer Fred", Talk650-KSTE Sacramento, Sundays, 10am-Noon. The KSTE Farm Hour, Noon-1pm on Sundays.

The service we received was awesome. Very helpful and attentive, but not annoying. We had been to two other bike shops earlier the same day and there was no staff available to greet us or ask us if we needed help. Would definitely recommend Folsom Bike !!

Fast, friendly, professional service. Knowledgeable and personable staff.

Great bikes and supporting products and very knowledgable and personable staff!

Great experience buying a bike - no issues with test riding and we've had very positive experiences working with the various staff who are knowledgeable and patiently answer the 101 questions we have.

Great store. Mr Travis from Sales was really helpful.

Good inventory and staff is always friendly.

Sales associates and mechanic guys are the best, especially Sam, Andrew and K.

Andrew as very professional yet personal on the phone and in the shop. He worked with me to get the parts I needed, special ordered them and they were there when promised. A beautiful experience.

Great bikes and Travis who is polite and knowledgeable.

Product was as expected very good. Came to me well packaged and no marks on it. Mounted on my mtb with no difficulty. Can't wait to test it on a long ride.
Travis at folsom bike was very helpful on my choosing the right size..Thank you.

Knowledgeable

Great customer service. Had multiple team members ask how i can be helped in a genuine, personable manner.

Did great work on my bike. Helpful and courteous staff.

I enjoy the customer service especially the tune up guys.

Andrew was very knowledgeable. I enjoy learning from him. I had looked at several other bike stores but Andrew helped me be able to make the decision to buy the e-bike.

Upfront and realistic estimate about turnaround for service. Completed as promised.
Only suggestion is to clean the wheel of sealant after servicing tubeless road setups. Mine came back with a fair amount of sealant residue.
Thanks

Great service... my bikes have never worked better. Good communication by the staff throughout the process, especially when there was an unavoidable delay in the shipping of a needed part.

Had an item in stock at the other store, got it transferred overnight.

Ordered a bike for my daughter over the phone and Travis was very helpful, respectful and kind. Bike came in quickly!

Everything. FB is the best!!

If they don't have something in stock they're more than willing to order it. Thank you for not turning your shoulder to women!

Great service from both of their locations.

Helpful staff and no pressure sales

I live in Sacramento and Folsom Bikes is on the way to the trails I ride at Granite Beach. I drop in now and then, but on every visit I’m met with great customer service.

The location is perfect for getting directly onto the trails without having to ride on the streets. Highly recommend renting bikes from this place for an adventurous, fun afternoon!

Staff are courteous. It does not matter if you are buying a big item or not. They are always ready to help you find what you need.

Clean store with a good selection of bikes, employee was willing to answer any questions I had about MTB. I wish you had a half day bike rental fee, I only used the MTB for about 4 hours and still paid full price for 24 hours.