Customer Testimonials
Awesome staff, Kristen & Jack were great, I would highly recommend the Naples store. They took great care of me.
Friendly and fast!
The staff is very attentive. Good sales and service help
The best service in all of Naples
Service was great, they helped us through the entire process, felt like they truly cared about us making the best decision.
work done quickly and friendly service
Good quality products and helpful employees
Mike and Alex are the BEST ! They took their time and got me the perfect bike. I recommend this shop to everyone.
Drive by your shop
Customer service was fantastic. They took care of my issue immediately. The Mechanics were knowlwdgeable and informative. I could not have asked for or expected better service from the South Naples Trek Bicycle Store. Thank you.
scott tashjy
Great team ! Goes above and beyond.
When they answer the phone, they’re always very friendly. They really knowledgeable and are willing to help out when you need to get something done right away. I have even order something for me over the phone. The store super clean and everybody’s really nice.
They immediately took care of my flat. I 20 minutes I was out the door and riding my bike. Great service!
Very helpful and prompt! They are my bicycle shop😎
Excellent
I’ve always had good customer service every time I go into the store.
Very good. Might increase the number of Sun comfort bikes such as Drifter 7 and Solstice 7 on the showroom floor....great stuff.
Jumbo is a first class mechanic and awesome with customers! Really appreciate his work!
Your people are what I like about Trek! Jeff in the service department was knowledgeable, courteous and professional. He quickly solved my problem with a smile. Employee’s like this are the back bone of customer retention. Thank you Trek…and Jeff!
Friendly customer service
Very helpful and so friendly
On a recent visit to have my brakes fixed, the team at Trek went above and beyond expectations to fix my situation. A special thanks to Ardi and Mike for their customer focus!
Service was great.
Fast inexpensive stand by your guarantee You fixed my flat tire 3 times😊
The review manager contacted me and resolved the concerns I expressed.
Bought a sweet new bike this winter .
The staff is wonderful, had it perfectly fitted to me. I am from out of state and only spend limited time in Naples, they were great with working with my limited time table.
Highly recommend this shop!
Great quality & seasoned/ friendly professionals .
Outstanding service and responsiveness and quality of repairs as always!
Trek has high quality products with service that is not only professional & attentive but also friendly. Glad to see that every visit is an enjoyable experience not only for me but for everyone that I see who visits the store.
Great efficient service by the bicycle technicians