Customer Testimonials
straight forward - on task - good work - good products
Your ability to explain things about my Trex in a manner that makes sense to my 83 year old mind.
Hi, I have the Verve 2 E-bike. I love the handling and quality of this bike, The services I recieve from the Wausau Trek store is excellent.
The employees were very friendly and helpful. The bike I purchased was a great deal and perfect for my needs
I always have friendly and polite service.
Quick turn over was greatly appreciated. Tires needed replacing, shifting needed adjusting and brakes needed inspection. Tyler and Chris teamed up and took care of these items in 24 hours. I never missed any ride time. Thanks guys.
The managers are vey knowledgeable
Knowledgeable and friendly staff
I brought my bike in for service and it was completed in a day. They called me that it was ready and I was happy with the results.
Wyatt was fantastic!! Very knowledgeable and Service was fast. Would definitely recommend.
Randy is very helpful, in finding the right products and explaining things.
Take pride in selling rhe best producrs
Did a great job of fixing my 6 year old Trek bike. The cable shifter broke and I tried to fix it but it was too complicated. I took it in and they said it would take about a week to fix approximately. They were right on commitment, 8 days later they said it was ready. They gave me a detailed cost estimate and it was $60.64. The actual price was $57.48. My bike shifts perfectly, they did a great job. They were right on the timing and came in under the estimate. You can't ask for better service which is why right after they fixed my bike, I purchased a new bike from them for $527.49. Great job! They made an excellent suggestion to fix my gears and their suggestion was spot on, so I bought a new bike rather than dump more money into my old bike.
From the minute I dropped off my bike I felt taken care of. They let me know exactly what i was looking at as far as needed parts and the cost. I had expressed interest in a helmet in red they put it behind the desk for me to pick up with my bike. Best of all, they showed me how I could load my bike into my vehicle without it being such a struggle.
Friendly knowledgeable staff, quick turnaround.
Employee who helped me was very knowledgeable. He went above and beyond to explain what I was doing wrong with my tire so I could be self sufficient going forward.
Very helpful staff! Had a wonderful experience. They recommended bikes that fit what we want to do. Amazing people!
They take care of it as soon as possible, are always willing to explain what was done, anything that may soon need to be checked, and it comes back clean and shiny! I've been taking my rides there for several years, and will continue .
We had our bikes shipped to the West store since it is closer to our house.
Customer service is outstanding!
Quick service. Everyone was very friendly and helpful
Everyone is very knowledgeable friendly and professional.
Professional, experienced, courteous, good prices.
Quality work dispensed with a positive attitude and delivered on time. A great combination.
I want to thank ALL of the fellas at Trek Sheboygan. They ordered my new bike rack and , very patiently, walked me through the process to pay for it on Trek Pay. Thanks guys!
Very helpful, friendly & knowledgeable!
Willingness to helpme find a very specific seat post for my new ebike. They didn't have one in-store, but, was able to get one ordered for me and it came in FAST!
I ordered Wednesday and had it my bike in time to enjoy for the weekend.
Very knowledgeable and patient.
Everyone was polite, upfront with costs and what needed to be repaired, and what they could or could not do to my bike. I would recommend Trek to anyone.
I stopped in to pick up some miscellaneous items for an upcoming bike trip. The staff was very helpful and got me everything I needed quickly and efficiently.