Customer Testimonials
Very close to home and top of the line parts.
All things Trek! A friendly and knowledgeable sales & service team makes the buying experience very fun. Excited to ride my bike everyday!
I spoke to 3 different people to fully execute the service needed on our bikes. All three were very professional and worked to accommodate our time line and schedule. We have never had a negative experience with the Trek Bike Store in Wausau!
The technicians, Josh and Coope, were very professional and upfront about what needed to be repaired. Was also greated warmly when entering the store.
I need a part for a non-Trek gravel bike. Chris was able to identify the part I needed and was aware that it was in stock, even though it was in a drawer behind the counter. Chris was helpful and friendly, and is the main reason I give this store the highest rating on the scale.
Very prompt service. The staff is always great
Friendly service
Knowledge, personable, and helpful.
I love the TREK brand!!
Great service. I brought my wife's bike in with a flat tire. The staff member fixed the tire within 15 mintues!
Love our e bikes and service was good!
Friendly folks and good product
This week I had an issue with a tire that completely deflated while I was riding it. I brought the tire and rim in, had the inner tube replaced in 10 minutes and paid for it. The next time I used the bike, the same tire deflated again. Obviously, I was a bit frustrated, but I brought my whole bike in this time in case it was something else that could have caused the repeat flat, and left my bike for the day. When I returned, they disclosed that they found a piece of glass in the tire they should have noticed the first time, My bike was completely fixed, and they didn't charge me, because they felt they should have found the glass shard the first time. I am thankful for their perseverance and their gift of the second service visit. With service like that, I will be back!
Great service and excellent knowledge from sales staff.
Straight forward services with accurate pricing.
Gave me a full tune-up and my bike rides like new! Great job, I'd highly recommend!
The service was spectacular and the team was informative and helpful! Genuine!
Listened to my request or questions and were very eager to help me out.
Knowledgeable, friendly, professional staff.
Staff was super helpful with test ride and setting up my new to me MTB.
Knowledgeable staff, high quality products.
friendly employee, solve my problem
The employees are always willing to talk to my son. Even though he's only 8 and probably won't buy anything that day (or just something small) they always make him feel like he belongs there.
Randy was very accommodating with my purchase. I am really happy with my bike. 😁
Friendly, quick and fast
Tyler and Chris regularly go beyond the normal call of duty to resolve any issues I've had with my Trek bike! They are my #1 goto source in Sheboygan!
Knowledgeable people
great bike tune-up for someone that isn't an advid biker. explained everything and was very helpful!!!
Great service!
Quick honest, reliable and quality service. Thanks, Charlie.