Customer Testimonials
Scott was on direct custom service/sales duty when I met him a couple of weeks ago (not his usual role due to Covid-19). He was outstandingly patient, thoughtful, and fully engaged. He answered my questions directly to the best of his ability (which is quite high, obviously) and provided feedback on how I might meet my needs the best. No pressure for a sale and super informative!
Because he was soooo impressive I asked for his card after our first interaction so I could engage with him in the future. And, I did. He has an open mind and did a great job of putting himself in my shoes. Because he did that and has great knowledge/experience, I have received excellent service! I am so pleased with process and outcome!
Please keep him there at any cost!!
As always, your team was friendly and customer service was the focus. And I very much appreciate the safety measures that you’ve put in place during the COVID pandemic. Thank you!
Very hellpful and knowledgeable.
Wide variety, friendly and expert service and recommendations.
You guys were amazing! Super fast shipping and unparalleled customer service. The handwritten note with my order was a nice touch!
Ease of ordering
The staff was very accommodating and informative and friendly enjoyed our visit
The visor is great! Love the extra sun protection without sacrificing visibility!
Super helpful while trying to choose the best helmet and fit. COVID guidelines are being followed very well; it felt clean and safe.
We purchased the Cycling Classic Brim Visor. From initial order to delivery, we felt the customer care that is lost in today’s online shopping environment. This visor seems to be made of exceptional material.
Excellent communication, service, satisfaction, quality of product, delivery, everything exceeded my expectations!
WOW! I will definitely be a repeat customer and refer everyone I know to become one, too!
Great product!
Thank you for the extra attention to detail, too! A handwritten note thanking me for my order.
WOW!
Our family had a fantastic time on our two hour horseback ride. Jen was fabulous! We had great conversations, while riding extremely well trained horses. It was my 10 year old daughter’s very first time riding a horse and Jen was very informative and gave her great guidance . The scenery was to beautiful to put into words and we can’t wait to do it again! Our family is already planning an all day riding trip for next year! Much thanks to Jen, Jake, and their beautiful daughters! Can’t wait to see you all next year!
Great shop, very helpful
The service is always top notch. I appreciate the hand sanitizer and free masks. Realized when I arrived that I had left my mask at home. Fortunately you had my back! Appreciate voting with my pocketbook!
Love to shop at this local business. Just picked up a new mountain bike and rode in McCall this last weekend and couldn’t be happier with my purchase.
Friendly and knowledgeable staff
Great inventory. Rapid response. Easy website to use. Nice and personal note included with the order. That is how business should be done!
Helpful employees
local, helpful, friendly.
Always helpful staff and great products
Great selection of products at great prices, love being able to get that “thing” I needed for my backpacking trip without driving around or waiting for an online order, but always end up browsing your drool-worthy selection of bikes and shoes. The staff is very friendly and knowledgeable, too!
The best place for all you biking needs. Love the people that work at Idaho Mountain Touring!
Very satisfied with the service and the product. Good price. Definitely I will buy from you again.
Service
The people that work there are knowledgeable and friendly. Truly understand what service is all about. Thank you for your prompt and thorough help.
Never heard of this company. Got an email asking me to rate it. Figured I would give it a 10 in the hopes of maybe one day getting a handjob if I ever use them.
Quick shipping and nice people!
The staff was very helpful and knowledgable
I ordered a Da Brim for my bicycle helmet. The service and shipment were prompt. They even left a thank you note! The Da Brim works great and I will enjoy using it!
The shipping was super quick, got my pedals in less than three days.