Customer Testimonials
The team is very knowledgeable and helpful! I dropped my bike off for a tuneup on Tuesday, 4/22 and it was done on Wednesday, 4/23.
first rate products, and helpful knowledgeable sales people....
Short on men's bike riding shorts...
Marty Burke
Drew and another representative assisted me with my new mountain bike. Provided excellent maintenance, and were very informal! Will be going back! Definitely recommend!
You helped fix my flat tire so quickly and were so friendly. Price was fairly reasonable thank you
Nice selection and friendly helpful associates
Very professional and worked on the bike right away. Service was excellent and provided all information up front.
Great product, friendly, and knowledgeable staff,(and the popcorn 🍿 ain't bad for the price 😉 ) 👍🤝
I came into Eddy's on Lorain Rd with a great deal of apprehension over riding the new bike my husband and I purchased over a month ago. Joey, was kind enough to take me under his wing and give me much needed lessons and courage in getting over my nervousness of the bike.
Joey stayed with me until he was confident I had a clear understanding of my new bike. Anyone needing someone who can be firm, yet kind in helping them to ride a bike, Joey is the guy to go to. Thank you Joey for your kindness and support.....Patty Last name removed
Personable and friendly
Mike was very helpful and answered all my questions. Very good customer service. Was aware of what I wanted, and was willing to spend, and came up with a nice bike for me.
Great service and answered all of my questions!
Brand names, accessories variety, friendly service, affordable prices
We came in for a tune-up, and everyone in the service department was friendly, attentive, and informative. They were also hustling, which made me happy to wait my turn.
Customer service was excellent.
I love Eddie's Bike Shop. The customer service is great and they are very communicative. I am new to cycling and they never make me feel silly for my questions.
The service was spectacular even though the store was busy. The employees went out of their way to be helpful and considerate.
competency. Bike was returned like brand new… Functions absolutely perfectly.
Fantastic service. Went above and beyond with a warranty repair.
Very friendly, professional, and quick turnaround!
Great service with fair pricing
They always do an awesome job repairing my bicycles and answering any questions I have while in store.
The Eddy's Bike Shop staff are the experts on all things bike! Whether it's a new purchase, repair, or tune-up I wouldn't go anywhere else.
Had a gray experience with the stow store. That said, in this day and age why don’t all the stores communicate with each other seamlessly?? Ent to exchange something I bought at stow in n Olmsted. MAJOR HASSLE.
We really enjoyed working with Dan. He was very helpful and infornative!
Name removed
Frank was extremely helpful each time I visited, showing me bikes in my price range and types i wanted, taking time to explain differences, pros and cons. His helpfullness and thoughtful comments made this one of my best Eddy's shopping experiences. I want to thank him for a job well done. I'm excited to have my new Trek carbon bike.
Excellent, consistent service, as usual!
Great service , very helpful and very friendly
I love the comfort of my bike. Also the service department was very helpful making adjustments to my seat position to alleviate knee pain.
Large selection
Knowledgeable staff
No pressure
Good pricing (on the bike)
Jake, John and Andrew are always so very helpful, as well as extremely knowledgeable of the bikes and other equipment/services the store provides. I will continue to recommend Eddys Bike Shop Montrose to my family and friends!