Customer Testimonials
Even though it took long to resolve my KickR issue with Wahoo, I'm very grateful for the shop team at Eddy's Willoughby, especially Zac! Thanks for seeing my repair through to the end. Beats riding in the snow!
I appreciate the personal greetings I generally receive from staff on the floor. My experience is mostly with the mechs for work on my high end road bike. Good service, I trust them.
So happy with my new trek road bike. Jimmy has kept me up to date with the launch of the new domane! I have been an Edges customer for years. I highly recommend them for both sales and service.
Everyone was helpful and responsive.
The staff is incredibly knowledgeable and helpful. They will spend all the time required in order to educate their customer. No question is insignificant. They will endeavor to identify the most suitable bicycle to meet the customer’s bike riding goals. The staff always provides great service, going above and beyond. The store in Stow offers a wide selection of products and accessories. The entire experience is enjoyable.
Awesome! You can ask these guys anything, Always willing to help.
Reliable and reasonable prices
The staff was very attentive and helpful. The bike selection was amazing and the store really clean and beautiful.
Very knowledgeable
Had service completed on our 2 Trek Ebikes.The friendly knowledgeable staff was a pleasure from greet to finish.
Service was quickl and reasonable
IWill return for future service needs
Very nice and helpful with my odd request, and they helped bring and old tandem bike back to life 😀
Frasier was very accommodating and went out of his way to install my seat to the seat post and even cut it down for me. He is to be commended for it. Willoughby Store
Robert Bevacqua
Customer service and high quality products and local business!
Good products...enthusiastic service...good listening
Great service, great prices, amazing dedication to customers!!
Fast and reliable service.
Awesome people and awesome service.
Huge selection and knowledgeable staff.
Eddy's sales staff is very helpful and knowledgeable. Helped me find the perfect bike for me. And is always there to help me with questions
Customer service is outstanding! Very knowledgeable staff. They go the extra step to fix any problem.
They will always have my business.
Very thorough and very helpful!
Enormous selections of bikes and very pleasant staff.
I've been working with the mechanic because of issues with my bike and Eddy's has been great with trying to resolve the issue. Great bike shop
Service was quick. Knowledgeable, helpful and friendly staff.
There is a large supply and the employees seem to be very familiar with the products.
They were very patient in dealing with our questions and our tryouts.
I have never received such excellent service from any business as I do from Eddy’s. I would never go anywhere else for anything related to my bike needs!
customer service is top top notch. they did so much extra stuff to the 2 bikes brought in for repair. it was so appreciated that they didn't give a sales pitch but truthfully gave an honest assessment to the repairs needed. The follow up time was completely accurate and timely.
All this stuff adds up to my next bike purchase from eddy's
An awesome place for everyone and their biking needs.
very knowledgeable and professional
Excellent Staff